Stephanie Buchanan

• Eliminated two unnecessary positions
• Reduce Food waste to minimum amount
• Established 3 years positive Health Department inspection
• Lowered sales per labor hour cost
• Upheld company standards and compliance requirements for operations.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Enhanced operations and boosted productivity through employee training, coaching, and assignments.
• Documented receipts, employee hours, and inventory movement.
• Promoted products, increasing customer base and market share.
• Directed employees through daily routines.
• Handled customer complaints, questions and inquiries.
• Managed cash positions and made bank deposits.
• Counted out cash drawers at end of each shift and logged profits into computer system.
• Managed inventory and ordered new products.
• Trained new employees on company policies, procedures, techniques and customer service standards.
• Cross-trained in every store role to maximize operational knowledge.
• Optimized productivity streamlined program efficiency and boosted profitability.

• Performed food prep assembly
• Disciplined time management
• Established team building atmosphere
• Gave 100%
• Evolved and learned quickly into face pace work environment
• Increased organization and cleanliness
• Arrived at 5:00A.M. to set up kitchen and begin food prep.
• Restocked and checked cleanliness of restrooms to complete minor cleaning duties missed by cleaning crew.
• Picked up trash around building and in parking lot for neat appearance.
• Alerted supervisor of repair needs and building concerns.

• Honored constructive criticism as learning experience
• Earned position to be trusted when working alone
• Organization and cleanliness
• Educated customers on special pricing opportunities and company offerings.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Processed 800 emails daily and provided documentation or discrepancies to build client rapport.
• Answered incoming telephone calls to provide store, products, and services information.
• Made outbound calls to obtain account information.
• Explained benefits, features and recommendations to maximize client retention.
• Answered inbound calls, chats and emails to facilitate customer service.
• Reviewed account and service histories to identify trends and resolve issues.
• Set up and activated customer accounts.
• Answered customer questions and addressed concerns resulting in reduction in customer complaints.
• Trained new employees on procedures and policies to maximize team performance.
• Upheld privacy and security requirements for customer information.
• Organized client contracts, records, reports and agendas to strengthen traceability.
• Executed on-time and under-budget project management to resolve complex issues.

Top 20 of class