Stephanie Gauthier
Hoosick Falls,NY
Summary
Compassionate Human Resource Director / Activity Director with background in maintaining organization while planning and coordinating activities and employee events .
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Human Resources and Activity Manager
Centers For Living And Rehabilitation
Bennington , VT
01.2022 - 03.2024
- Organized and conducted monthly staff meetings to discuss upcoming events and activities.
- Developed and implemented a variety of recreational activities for children, teens, adults, and seniors.
- Coordinated with local vendors to secure supplies and materials needed for programs.
- Provided oversight in the planning and implementation of special events such as festivals, holiday celebrations, and fundraising activities.
- Created promotional materials to advertise upcoming events and activities.
- Supervised program staff in order to ensure that all safety guidelines were followed during activities.
- Maintained accurate records of attendance at activities and events in order to track participation levels.
- Monitored program evaluation surveys in order to assess the effectiveness of existing activities and events.
- Responded promptly to customer inquiries or complaints regarding programs or services offered by the organization.
- Initiated new partnerships with other organizations in order to create additional opportunities for participants.
- Collaborated with other departments within the organization on joint projects related to programming initiatives.
- Conducted regular evaluations of existing programs in order to identify areas needing improvement or expansion.
- Attended conferences and workshops related to recreation programming topics in order stay up-to-date on industry trends.
- Planned and published calendar of events for facility.
- Designed and led activities in crafts, music and sports.
- Interacted with patients and families by addressing questions and concerns.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Trained and managed assistants and delegated tasks for staff members.
Admissions, Social Services, and Marketing
Crescent Manor Nursing Home
Bennington, VT
07.2018 - 01.2022
- Provided assistance to individuals and families in need of social services by connecting them with resources such as housing, food, medical care, and employment.
- Organized and maintained case records, including data entry into computer systems.
- Conducted home visits to assess clients' living conditions and needs.
- Interviewed clients to obtain information about their backgrounds, financial status, health status, and other relevant information needed for determining eligibility.
- Attended meetings with other professionals in order to discuss the progress of cases.
- Facilitated group activities designed to improve communication skills, problem-solving abilities, and self-esteem among participants.
- Counseled clients on issues related to family dynamics or mental health concerns.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Participated in staff meetings and trainings related to professional development.
Admissions Coordinator
Crescent Manor Nursing Home
Bennington , VT
02.2003 - 08.2018
- Developed and implemented strategies to improve the admissions process.
- Assisted in the review of applications, transcripts, and other documents.
- Resolved any issues related to the admission process in a timely manner.
- Handled insurance claim duties and verified that each met standards of admissions.
- Organized and participated in health fairs to raise awareness of organization's mission and services.
Account Executive
Culnan Insurance-Finn and Stone
Hoosick, NY
11.2008 - 07.2018
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Resolved customer complaints by offering creative solutions and incentives.
- Gathered company and contact information to compile data for current and potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided timely customer service support to resolve any issues quickly and efficiently.
Education
Certification in Property And Casuality Insurance - Insurance And Risk Management
Insurance Institution Online
Bennington, VT10-2008
High School Diploma -
Mount Anthony Union High School
Bennington, VTSome College (No Degree) - Human Services
Community College of Vermont
Bennington, VTSkills
- Event Planning
- Activity Planning Experience
- Program Development
- Inventory Coordination
- Calendar Management
- Activity Organization
- Organizational Skills
- Small group leadership
- Professionalism
- Task Prioritization
- Problem-solving aptitude
- Team building
- Problem-solving abilities
Timeline
Human Resources and Activity Manager
Centers For Living And Rehabilitation
01.2022 - 03.2024
Admissions, Social Services, and Marketing
Crescent Manor Nursing Home
07.2018 - 01.2022
Account Executive
Culnan Insurance-Finn and Stone
11.2008 - 07.2018
Admissions Coordinator
Crescent Manor Nursing Home
02.2003 - 08.2018
Certification in Property And Casuality Insurance - Insurance And Risk Management
Insurance Institution Online
High School Diploma -
Mount Anthony Union High School
Some College (No Degree) - Human Services
Community College of Vermont
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