Steph Griffin
San Diego,CA
Summary
Adept at complex problem-solving and multi-tasking, leveraging leadership and coaching skills at GEICO to elevate teams, achieving significant advancements in customer satisfaction and team productivity. Goal-oriented approach and ability to motivate others have consistently driven successful outcomes. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Surge Supervisor/Bridge
GEICO
08.2021 - Current
- During my time as a surge supervisor and CSR co-supervisor, I applied strong leadership skills to support and develop my team of service representative to become successful claims adjusters and promote to ICS.
- I completed all claims desk levels such as, ICS, CDU, TCR2 and CU, including litigation.
Customer Service Supervisor
GEICO
02.2021 - 08.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Customer Service Phone Representative
GEICO
04.2018 - 02.2021
- Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
- Received positive feedback from customers, resulting in high scores on post-call surveys and performance reviews.
Customer Service Phone Representative
GEICO
05.2014 - 04.2018
- Providing excellent service to our customers, problem solving, solution focused and multi-tasking.
Education
Associate of Applied Science -
Niagara County Community College
Sanborn, NY06.2010
Skills
- Goal-Oriented
- Complex Problem-Solving
- Multi-tasking
- Driven
- Motivating others to succeed
- Coaching to the person
Timeline
Surge Supervisor/Bridge
GEICO
08.2021 - Current
Customer Service Supervisor
GEICO
02.2021 - 08.2021
Customer Service Phone Representative
GEICO
04.2018 - 02.2021
Customer Service Phone Representative
GEICO
05.2014 - 04.2018
Associate of Applied Science -
Niagara County Community College
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