Summary
Overview
Work History
Education
Skills
Timeline
Generic

steph Hays

Chickasha,OK

Summary

Proven achiever with extensive experience at Cottonwood Creek Skilled Nursing Facility, excelling in patient care and team collaboration. Leveraged strong problem-solving abilities and computer skills to enhance operational efficiency and patient satisfaction. Demonstrated commitment to results through improved patient care quality and streamlined communication, contributing to a significant increase in patient satisfaction scores.

I have have many expeirences to be able to do a job proficiently. I have been in the medical field and have extensive knowledge, but am willing to learn and grow in other fields. I am a hands on learner, but am able to follow directions.

Overview

13
13
years of professional experience

Work History

Advanced Medical Nusing Assistant

Cottonwood Creek Skilled Nursing Facility
07.2011 - 07.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Certified Nursing Assistant

Cottonwood Creek Skilled Nursing Facility
07.2011 - 07.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Education

None - Practical Nursing

Chickasha Vo-Tech
Chickasha

None - general education

Mustang High School
Mustang, OK
05.1996

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Verbal and written communication
  • Relationship Building
  • Data Entry
  • Workload Management
  • File and Record Keeping
  • Administrative duties
  • Basic Mathematics
  • Schedule and calendar management
  • Office Administration
  • Administrative tasks
  • Administrative Support
  • Meeting Scheduling
  • File Management
  • Data Confidentiality
  • Document Control
  • Calendar Management
  • Operations Support
  • Basic accounting
  • Multi-Line Phone Systems
  • Mail Sorting and Distribution
  • Mail distribution
  • Attention to Detail
  • Multitasking
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Organizational Skills
  • Active Listening
  • Strong Problem Solver
  • Professional and mature
  • Excellent Communication
  • Problem-Solving
  • Team building
  • Documentation and Recordkeeping
  • Filing and data archiving
  • Supply Restocking
  • Proofreading
  • Analytical Thinking
  • Task Prioritization
  • Written Communication
  • Mail handling
  • Records Management
  • Inventory Replenishment
  • Decision-Making
  • Report Writing
  • Bookkeeping

Timeline

Advanced Medical Nusing Assistant

Cottonwood Creek Skilled Nursing Facility
07.2011 - 07.2024

Certified Nursing Assistant

Cottonwood Creek Skilled Nursing Facility
07.2011 - 07.2024

None - Practical Nursing

Chickasha Vo-Tech

None - general education

Mustang High School

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steph Hays