Steph Hooey
Carlsbad,CA
Summary
Friendly Receptionist with background in various office settings. I excel in clerical efficiency and maintaining medical technology knowledge. Dependable and quick-learning team player with effective communication and organization skills. Expert in EPIC and ICD-9 coding, I significantly enhance office operations. My strong organizational skills ensure seamless patient and administrative workflows, embodying reliability and precision in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Evolution Dance Center
01.2023 - Current
- Greet new coming dancers. Keep reception area clean and neat to give visitors positive first impression. Resolve customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents. Corresponded with clients through email, telephone, or postal mail. Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information. Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Amazon Driver
Amazon
03.2017 - 11.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Receptionist
Medical Group of North County/UCSD Multi-practice/Concierge
07.2016 - 02.2017
- Open office, Co-pays, phones, staff messages between back office and doctors, referrals/authorizations, Schedule/check in pts for multi-practice; UCSD Concierge medical office/multi practice, EPIC training through UCSD, prepping charts, ordering/stocking, faxing/filing/scanning, cleaning rooms, rooming patients when needed, when needed I also help out our other multi-practice office that’s next door, and all front office tasks that arise
Receptionist/Eligibility
Dermatology Medical Group of North County
08.2014 - 11.2015
- Open/Close office, Check in/out patients, copayments/Collections Scanning records into EMA system, Prepping charts, All Medical Record requests for La Jolla office, Product Sales, Courier bags, Brilliant Distinctions (cosmetic), Cleaning, Distribute Mail/faxes, Insurance eligibility/verification for all three locations, emails/e-faxes, Archiving, Requesting charts from Storage (Corodata), Communicate with staff from other two offices, OSHA representative for La Jolla location, and multiple other front office tasks throughout the day
Receptionist/New Patient Referral Coordinator
Comprehensive Pain Management Specialist
05.2013 - 02.2014
- Answer all incoming calls, Schedule new and existing appointments, Insurance verifications, Ensure the Presentation and effectiveness of the office and treatment room
- Collections, VPN scripts, workers composition, New patient referral coordinator Electronic charts/ Scanning into Updox and then into the patients file
Public Relations Assistant
Action Performance & Wellness Center
04.2011 - 03.2012
- Filing charts and faxing paperwork, Schedule appointments, insurance verifications, organized and set up local athletic events, back office, cash deposits, educated current patients on A.R.T
- Treatment information
Education
Associate of Science - Public Health
American Public University
01.2014
Medical Assistant Program -
Kaplan College
01.2010
Skills
- Strong organization skills
- Excellent clerical skills
- Data entry
- Maintaining a working knowledge of medical technology
- ICD-9 coding
- CPT coding
- Lab tests
- EKG’S
- Referrals/Auths
- Electronic Medical Records
- AllScripsPM
- EMA
- EPIC
- UPDOX
- EClinical Works
- Amazing Charts
- Stocking medical supplies
- Routine inventory
Certification
- Medical Assistant
- CPR certified
Training
Medical Assistant, Medical Group of North County, 06/01/10, 07/01/10
Knowledgeandskills
- Strong organization skills
- Excellent clerical skills
- Data entry
- Maintaining a working knowledge of medical technology & ICD-9 / CPT coding
- Lab tests
- EKG’S
- Referrals/Auths
- Electronic Medical Records (AllScripsPM, EMA, EPIC, UPDOX, eClinical Works, Amazing Charts)
- Stocking medical supplies and routine inventory
Timeline
Receptionist
Evolution Dance Center
01.2023 - Current
Amazon Driver
Amazon
03.2017 - 11.2022
Receptionist
Medical Group of North County/UCSD Multi-practice/Concierge
07.2016 - 02.2017
Receptionist/Eligibility
Dermatology Medical Group of North County
08.2014 - 11.2015
Receptionist/New Patient Referral Coordinator
Comprehensive Pain Management Specialist
05.2013 - 02.2014
Public Relations Assistant
Action Performance & Wellness Center
04.2011 - 03.2012
Associate of Science - Public Health
American Public University
Medical Assistant Program -
Kaplan College
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