Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Steph House

Fort Worth,TX

Summary

Dedicated, detail oriented and compassionate candidate with strong animal care skills eager to secure entry-level Veterinary Technician/Assistant position. Ready to grow understanding and application of medical knowledge and care.

Overview

15
15
years of professional experience

Work History

Manager

ThePaw Pad
12.2022 - 12.2023
  • Enhanced dog safety by implementing effective supervision strategies and monitoring playgroups closely.
  • Increased client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Maintained a clean and organized facility for optimal pet health and wellbeing..
  • Enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.
  • Assisted in resolving conflicts between dogs calmly and professionally using appropriate intervention techniques.
  • Conducted thorough assessments of new dogs entering daycare to ensure compatibility with existing groups.
  • Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animals for behavioral problems and signs of health issues.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.

Kennel Manager

A-Animal Clinic
06.2019 - 12.2022
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
  • Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Facilitated communication between clients and veterinary professionals regarding their pets'' health status or needs.
  • Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Dog Daycare Attendant

The Dog Club Of Wilmington
10.2008 - 01.2013
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
  • Streamlined check-in/check-out processes for clients, providing efficient service while maintaining thorough documentation of pet stays.
  • Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
  • Followed pet care instructions for dietary needs and medication regimens.

Education

Fine Arts

Cape Fear Community College
Wilmington, NC

Skills

  • Care Management
  • Infection Control
  • Animal Behavior Understanding
  • Animal Care Expertise
  • Adaptability
  • Attention to Detail
  • Organizational Skills
  • Safety Procedures
  • Interpersonal Skills
  • Medication Administration
  • Veterinary Knowledge
  • Empathy and Compassion
  • Emergency Response

Additional Information

Other professional explorations include:

  • Restaurant & Bar Management
  • Delivery Driver
  • Automotive & Aviation Detailing

Timeline

Manager

ThePaw Pad
12.2022 - 12.2023

Kennel Manager

A-Animal Clinic
06.2019 - 12.2022

Dog Daycare Attendant

The Dog Club Of Wilmington
10.2008 - 01.2013

Fine Arts

Cape Fear Community College

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Steph House