Cynthia Santos
Palmdale,CA
Summary
Detail-focused and enthusiastic individual with experience in leveraging strong organizational and communication skills to maximize efficiency in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Retail Merchandiser
JOANN Fabrics And Crafts
04.2011 - 01.2024
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Conducted routine store walk-throughs to identify areas for improvement or necessary adjustments in merchandising tactics.
Retail Administrator
JOANN Fabrics And Crafts
04.2011 - 01.2024
- Increased efficiency in order processing by implementing a new system to track orders from placement to delivery.
- Boosted customer loyalty through exceptional service, resolving issues promptly and professionally.
- Facilitated smooth daily operations by maintaining accurate cash register balances and handling financial transactions with precision.
- Improved customer satisfaction by providing efficient and courteous administrative support to store management and staff.
- Strengthened customer relations through personalized follow-ups on purchases, inquiries or concerns.
- Contributed significantly to the success of seasonal sales events by coordinating logistics, promotions, and staffing requirements ahead of time.
- Organized promotional events, resulting in increased sales and heightened brand awareness.
Education
License - Cosmetology
Marinello School of Beauty
Palmdale, CA06.2015
High School Diploma -
Pete Knight High School
Palmdale, CA05.2008
Skills
- Visual Merchandising
- Plan-o-gram creation
- Merchandise planning
- Pricing strategy
- Event Promotion
- Inventory Management
- Mentoring and training
- Stocking and Replenishing
- Goal Setting and Prioritization
- Cash Flow Management
- Auditing
- Cash Management
Languages
Spanish
Native or Bilingual
Timeline
Retail Merchandiser
JOANN Fabrics And Crafts
04.2011 - 01.2024
Retail Administrator
JOANN Fabrics And Crafts
04.2011 - 01.2024
License - Cosmetology
Marinello School of Beauty
High School Diploma -
Pete Knight High School
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