Steph Nefzger
New Sharon,IA
Summary
Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business decisions. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Warranty Coordinator
Jeld-Wen Windows & Doors
01.2024 - Current
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Cultivated strong relationships with Dealers of Jeld-Wen products, ensuring efficient resolution of warranty concerns.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Took approximately 5-15 calls a day, and answered emails that not only came to me personally but managed an inbox for our team of 21 people who would send their letters to be proofed.
5th-8th Behavioral Special Education
Grinnell Middle School
08.2022 - 10.2024
- Taught alongside general education teachers to provide additional support for all learners within inclusive environments.
- Maintained detailed records of student progress and instructional modifications, ensuring compliance with federal and state regulations for special education.
- Adapted curriculum materials to meet the unique needs of each learner while maintaining high academic standards.
- Enhanced learning outcomes by implementing differentiated instruction techniques for students with varying abilities.
- Developed a writing curriculum for special education students in the 5th to 8th Grades as a methodology to enhance their writing skill deficits and track progress.
4 Year Old Preschool Teacher
Lincoln Elementary School
01.2020 - 01.2022
- Taught 40 preschool children in two sections every day.
- Managed, developed, and facilitated curriculum for early intervention students at the age of 3 who were entering the classroom to gain skills due to their diagnosis.
- Collaborated, developed, and managed a team of preschool associates who helped run the classroom.
2nd Grade Teacher
Garfield Elementary School
01.2019 - 01.2020
- This was a high-behavior school setting where the majority of my class had Individualized Education Plans.
- Created and developed lesson plans for 2nd graders in a variety of subjects including math, social studies, science, writing, and reading.
- Collaborated digitally with students during the COVID pandemic to ensure they received an education even while at home.
Alternative Kindergarten Teacher
Alburnett Elementary School
01.2018 - 01.2019
- Developed curriculum and taught students who were in between preschool and kindergarten to ensure they had proper skills for Kindergarten.
- Collected data on all 22 students to ensure they were making progress in designated skill areas.
Education
B.A - Early Childhood Education, Theater
University of Northern Iowa
Cedar Falls, IA05.2017
Skills
- Strong Communication & Collaboration Skills
- Positive Attitude
- Self-Motivated
- Organized
- Microsoft office
- Complaint handling
Endorsements
- ED100, K-8 Instructional Strategist #1
- ED260, Coaching and Administrative Management
Coaching Experience
- Assistant Speech Coach, Pella High School, Pella, IA, 2021-Present
- Assistant Speech Coach, Cedar Rapids Washington High School, Cedar Rapids, IA, 2019-2020
- Head Large Group & Individual Speech Coach, Alburnett High School, Alburnett, IA, 2018-2019
Timeline
Warranty Coordinator
Jeld-Wen Windows & Doors
01.2024 - Current
5th-8th Behavioral Special Education
Grinnell Middle School
08.2022 - 10.2024
4 Year Old Preschool Teacher
Lincoln Elementary School
01.2020 - 01.2022
2nd Grade Teacher
Garfield Elementary School
01.2019 - 01.2020
Alternative Kindergarten Teacher
Alburnett Elementary School
01.2018 - 01.2019
B.A - Early Childhood Education, Theater
University of Northern Iowa
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