Stephanie Pettrey
Flint
Summary
Dynamic and detail-oriented professional with experience at General Motors, enhancing inventory accuracy and expediting urgent orders. Skilled in shipping and receiving, with a strong ability to resolve customer issues empathetically. Proven organizational skills and problem-solving capabilities contribute to improved warehouse efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Parts Handler
General Motors
05.2013 - Current
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Packing material into boxes.
- Assisted team members in resolving issues or answering questions related to part specifications, or handling procedures.
- Expedited urgent orders through prompt communication with shipping carriers, ensuring timely delivery to customers.
- Upheld quality control standards by inspecting received shipments for damage or discrepancies before shipping them out.
- Enhanced warehouse efficiency with organized storage systems and proper labeling of parts.
- Provided excellent customer service by promptly addressing inquiries regarding part availability or shipment status.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items.
Customer Service Representative
Frontgate
04.2008 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ06-2026
High School Diploma -
Temescal Canyon High School
Lake Elsinore, CA06-1996
Skills
- Order picking
- Data documentation
- Shipping and receiving
- Packaging and labeling
- Pallet jack operation
- Parts identification
- Data recording
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Material handling
Timeline
Parts Handler
General Motors
05.2013 - Current
Customer Service Representative
Frontgate
04.2008 - 05.2013
No Degree - Medical Billing And Coding
Penn Foster College
High School Diploma -
Temescal Canyon High School
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