STEPH TUETKEN
Edwardsville,IL
Summary
Results-driven Client Success & Healthcare Performance Consultant with a proven track record in client relationship management, data-driven decision-making, and strategic planning. Adept at improving client retention, driving operational efficiencies, and delivering impactful solutions in the healthcare industry. Skilled communicator with a passion for educating stakeholders, optimizing performance metrics, and fostering long-term partnerships.
Overview
6
6
years of professional experience
Work History
Performance Consultant
Cosán Group
04.2023 - Current
- Drive 30% revenue growth through strategic client success initiatives and performance optimization
- Develop and present customized client reports analyzing key healthcare performance metrics to enhance decision-making
- Increase client retention and satisfaction scores by implementing targeted engagement and education strategies
- Foster strong client relationships by identifying unique needs and aligning tailored solutions
- Partner with healthcare professionals to conduct educational programs, improving client understanding and adoption of best practices
- 100% client retention rate
Clinical Team Lead
TimeDoc Health
09.2019 - 03.2023
- Spearheaded client experience improvements through technology-driven strategies, enhancing customer engagement
- Led a high-performing clinical team, overseeing daily operations, staff training, and resource allocation
- Managed escalated client concerns, ensuring prompt resolution and maintaining high satisfaction levels
- Organized monthly strategic meetings with clients to assess needs and provide data-driven recommendations
- Created and analyzed client service trend reports, driving insights for leadership and process improvement
Quality Data Abstractor & Auditor
Primaris Holdings
01.2019 - 08.2019
- Conducted comprehensive audits of medical records, ensuring compliance with healthcare standards
- Developed executive-level reports and presentations, summarizing audit findings and strategic recommendations
- Engaged with healthcare professionals to resolve data abstraction challenges, ensuring accuracy and compliance
Education
Honors Graduate -
Sanford-Brown College
01.2009
Washington University School of Medicine
Skills
- Client Success & Retention Strategies
- Healthcare Performance Metrics & Analysis
- Strategic Planning & Solution Selling
- Data Analytics & Reporting
- Corporate Communication & Presentation Delivery
- Salesforce & CRM Management
- Influencing & Negotiation
- Partnership Development & Stakeholder Engagement
- Training, Development & Process Optimization
Accomplishments
- Outstanding Compassion & Care Award, OSF Cancer Center, 2018
- Successfully drove a 30% revenue increase through strategic client initiatives.
- Led clinical operations to enhance service delivery.
Volunteer Experience
- American Cancer Society, Active fundraiser and advocate for cancer research and patient support services.
- Glen Ed Food Pantry, Coordinate food distribution and donation drives to support local communities.
Timeline
Performance Consultant
Cosán Group
04.2023 - Current
Clinical Team Lead
TimeDoc Health
09.2019 - 03.2023
Quality Data Abstractor & Auditor
Primaris Holdings
01.2019 - 08.2019
Honors Graduate -
Sanford-Brown College
Washington University School of Medicine