Stephane Walker
Kissimmee,FL
Summary
Dedicated Army Veteran with a strong passion for assisting fellow veterans and their families. Highly motivated and compassionate individual with extensive knowledge of counseling principles and practices. Committed to making a positive impact on the lives of veterans and their dependents.
Overview
29
29
years of professional experience
Work History
Licensed Insurance Sales Professional
USAA - P&C Auto Insurance
01.2022 - Current
- Performed administrative functions such as analyzing applications, processing reports, and verifying documentation
- Conducted interviews with clients to assess their insurance needs and provided direction, information, and counseling regarding coverage options
- Received service inquiries and concerns, resolved issues personally, and directed complex matters to the appropriate departments or supervisors
- Explained terms and conditions of insurance policies, including coverage limits and exclusions, to ensure clients had a clear understanding of their coverage
- Advised clients on available benefits and services they may be eligible for and assisted in obtaining or referring them to the appropriate agencies
- Clarified inconsistent or incomplete policy awards, questioned situations, and resolved issues to ensure clients received accurate and appropriate coverage
- Gathered, interpreted, and prepared data for reports and recommendations to enhance clients' insurance portfolios.
Security Professional
Allied Universal Security Services
08.2020 - 05.2021
- Receives services inquiries and concerns, ascertaining the nature of the request, and resolving personally, directing it to the appropriate individual or department, or acting as a liaison to the assigned supervisor
- Effectively communicates and deals tactfully with other personnel, patients, various medical staff, and the general public; provides timely, accurate, and complete responses to all
- Maintains individual case files, current reference files of laws, rules, regulations, policies, and referral lists required for office operations
- Provided information on specific training providers an provided information on career tract for career advancement
- Prepares documents in acceptable styles and formats and creates information databases in Microsoft office programs
- Conducts interviews and gathers information pertaining to incidents such as thefts, accidents, etc., and accurately completes appropriate documents in the correct format
- Creates and maintains filing systems and files a variety of documents according to established procedures
- Gathers information from a variety of resources, including archives, files, manuals, database, and personnel, to determine the correct action or response
- Serves in a liaison role receiving visitors and phone calls and refers them to appropriate staff members
- Maintains a wide variety of detailed legal records and reports; collects and prepares various information; prepares legal documentation as required, i.e., case narratives, field case notes, and modifications.
Security Host
Walt Disney World Resort
03.2019 - 10.2019
- Utilized strong written, verbal (including radio skills and etiquette) and interpersonal communication skills during daily interactions
- Generates various specialized correspondence, articles, memos, agendas, orders, reports, forms, manuals, or other relevant materials appropriate to the assigned department
- Resolve complaints, disputes, and conflicts through negotiation and informative measures
- Performs a variety of complex and specialized administrative functions, e.g., typing, reports processing, and documentation verification; gathers, interprets, and prepares data for reports and recommendations; provides information to guests and park staff
- Maintained confidentiality of work products and used strict discretion when discussing work details and strategies.
Customer Service Agent
American Airlines
09.2015 - 04.2016
- Communicated with clients regarding account services, statements, and balances
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Served as a liaison between multiple departments via e-mail and telephone to ensure the D.C
- Station goal of daily-flights-on-time was met or exceeded.
Operations Non-Commissioned Officer
United Stated Army
02.1995 - 04.2015
- Assisted Soldiers and their families with financial programs, regulatory requirements, and available debt management options
- Researched information on military skills, job related schools, regulations, security, and other areas to properly address questions from Soldiers and their families
- Developed innovative processes to increase organizational efficiency, streamline processes, and optimize resources while helping others to exceed operational goals
- Interviewed subordinates to ascertain current financial concerns and limitations to ensure constant military readiness
- Compiled briefings and prepared manuals for the Secretary of the Army, Chief of Staff, and other key leaders providing daily situational and operational awareness
- Performed multiple duties accurately in a time sensitive, detailed, and structured work environment; resolved challenging situations with poise and diplomacy and consistently applied appropriate service protocols and situational etiquette
- Supervised the records of over 1,400 students and 20 cadre members, crucial to the Academy's accreditation and key to being cited as an “Institution of Excellence.”
Education
Associate of Science - Administrative Office Management
Valencia College
Orlando, FL05.2024
Technical Certificate - Office Management
Valencia College
Orlando, FL01.2022
High School Diploma -
Institut Ilon St Jacques
Namur, BE06.1991
Skills
- Computer Skills: Microsoft Windows, Word, Excel, Power Point, Outlook, Google Docs, several data entry systems
- Other Skills: Veterans' Benefits Knowledge, Community Relations, Records Management, Data Integrity, Data Quality, Documentation, Organization Skills, Mathematical Computations, Quality Assurance, Strategic Planning, Time Management, Training, Vocational Training, Branding, Customer Service
- Skills: Expertise in Microsoft Office Suite and Medisoft
- Strong background in consultative sales, customer service, and relationship building
- Proficient in policy underwriting, insurance sales, and property insurance
- Excellent communication, diplomacy, and situational awareness skills
- Solid understanding of regulatory compliance and information policy
- Claims Processing
- Benefits Administration
- Personal Counseling
Accomplishments
- Firsthand understanding of the unique challenges faced by veterans and their families.
- Experienced in assisting with the completion of applications for benefits and obtaining necessary evidence.
- Proficient in complex administrative functions, including analyzing applications, typing, and processing reports.
- Demonstrated commitment to performing duties assigned and going above and beyond to assist veterans and their dependents.
- Skilled in conducting interviews, providing counseling, and explaining program terms and conditions.
- Detail-oriented with the ability to clarify inconsistent or incomplete information and follow up on delayed decisions.
Military Experience
Sergeant First Class, 02/1995, 04/2015, U.S. Army
Languages
French
Native or Bilingual
Timeline
Licensed Insurance Sales Professional
USAA - P&C Auto Insurance
01.2022 - Current
Security Professional
Allied Universal Security Services
08.2020 - 05.2021
Security Host
Walt Disney World Resort
03.2019 - 10.2019
Customer Service Agent
American Airlines
09.2015 - 04.2016
Operations Non-Commissioned Officer
United Stated Army
02.1995 - 04.2015
Associate of Science - Administrative Office Management
Valencia College
Technical Certificate - Office Management
Valencia College
High School Diploma -
Institut Ilon St Jacques
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