Stephaie Bodish
Bryan,TX
Summary
Communicative Front Desk Supervisor with 10 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Sleep Inn and Suites
Bryan, TX
01.2022 - 04.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Posted charges, updated accounts and issued bills to departing guests.
Property Manager/Make Ready Technician
JNB Platinum Properties
Bryan, TX
07.2019 - 03.2023
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Processed evictions when necessary in accordance with state laws and procedures.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Sale Office Manager
Publishers Incorporated
College Station, TX
09.2008 - 05.2021
- Analyzed market trends to identify potential opportunities for growth.
- Ensured compliance with company policies and procedures related to sales operations.
- Managed customer relations through effective communication and problem resolution techniques.
- Monitored customer feedback regarding products or services offered by the organization.
- Responsible for budgeting, forecasting and tracking expenses associated with the sales office.
- Conducted weekly sales team meetings to review progress toward established goals and support individual achievement.
- Performed market analysis and list management tasks to identify agent sales prospects.
- Maintained an inventory of supplies needed by the sales team including promotional materials, brochures.
- Drafted reports summarizing weekly, monthly, quarterly results for executive review meetings.
- Identified areas of improvement in processes, procedures, systems.
- Created and maintained detailed records of sales, customer service inquiries and accounts receivable.
- Researched competitive pricing structures within the industry.
- Developed and implemented strategies to increase customer satisfaction levels.
- Established goals for individual employees as well as overall objectives for the department.
- Supported sales agents by compiling sales and marketing collateral materials and organizing special promotional events to enable customer acquisition.
- Conducted regular performance evaluations for sales personnel.
- Organized and monitored daily activities of the sales staff.
- Recruited qualified candidates when positions became available in the Sales Office.
- Provided training on new products and services to the sales team.
Education
Associate of Business Administration - Business Administration And Management
Blinn College
Bryan, TX08-2003
Skills
- Credit and cash payments
- Report Generation
- Guest amenities
- Room assignments
- Safety and security procedures
- Guest Relations
- Front Office Support
- Payment oversight
- Conflict Management
- Hospitality services
- Reservations
- Administrative Support
- Effective Planning
- Inventory Oversight
- Sales expertise
- Property Management Systems
- Office Management
- Marketing
- Customer Service
- Team Oversight
- Front Desk Management
- File Management
- Administrative Skills
- Listening Skills
- Guest Services
- Problem-solving skills
- Time Management
- Microsoft Office
- Cash Handling
- POS Systems
- Word Processing
- Housekeeping
Certification
- Customer Service Specialist # CSS331500
References
References available upon request.
Timeline
Front Desk Agent
Sleep Inn and Suites
01.2022 - 04.2023
Property Manager/Make Ready Technician
JNB Platinum Properties
07.2019 - 03.2023
Sale Office Manager
Publishers Incorporated
09.2008 - 05.2021
Associate of Business Administration - Business Administration And Management
Blinn College
- Customer Service Specialist # CSS331500
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