Stephaine Gomez
Des Moines ,IA
Summary
Seasoned Staff Member with deep understanding of administrative support tasks and internal operations. Demonstrated strengths in communication, collaboration, and problem-solving. Previous roles have included coordinating team schedules, maintaining office efficiency, and providing customer service. Proven track record of positively impacting workplace productivity and morale. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team, and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Floating Staff Member
Oak Academy/ Oakridge House
Des Moines , IA
11.2021 - Current
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Communicated effectively with parents and guardians about children's daily activities and progress.
- Monitored children's behavior to ensure they followed classroom policies.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Developed positive relationships with parents by providing regular updates on their child's development.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Taught basic hygiene practices such as hand washing and teeth brushing.
- Encouraged positive social interaction among the students through group activities.
- Attended staff meetings and training sessions to improve childcare skills.
- Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth.
- Provided care for infants and toddlers with changing diapers, feeding, napping and playing.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Managed occasional behavioral issues in a professional manner.
- Performed basic housekeeping tasks such as cleaning toys, sweeping floors, washing dishes.
- Read stories and led educational games to stimulate interest in learning.
- Secured indoor and outdoor premises to protect children.
- Cared for children in institutional settings.
- Observed and monitored children's play activities.
- Established good communication with staff members to coordinate work schedules.
- Maintained safe play environment.
- Maintained a safe environment by implementing safety rules and regulations.
- Provided first aid and medication as needed, adhering to health and safety protocols.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children with special needs, adapting activities to meet diverse requirements.
Office Manager
Des Moines Public Schools-Morris Elemantry
Des Moines, IA
07.2005 - Current
- Resolved teacher, family inquiries, and complaints requiring management-level escalation.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created spreadsheets in Excel to track data, such as vacation requests and sick days.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided training to new hires on office policies and procedures.
- Managed office budget to handle inventory, postage and vendor services.
- Provided administrative support to teams, including preparing reports.
- Maintained strong relationships with families and staff through timely resolutions of inquiries.
- Executed detailed opening and closing procedures for school premises daily.
- Implemented quality control measures to uphold DMPS standards.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed, scheduled and coordinated office functions and activities for employees.
- Automated office operations for managing staff, building, family correspondence, payment schedules, and data communications.
- Automated office operations for managing staff, correspondence, schedules, and data communications.
- Monitored inventory levels and placed orders when needed.
- Coded and entered daily invoices with in-house accounting software.
- Trained new employees to meet job requirements.
- Used judgment and initiative in handling confidential matters and requests.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries via phone or email in a professional manner.
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
Family Development Specialist Certification - Family And Community Services
The National Resource Center For Family Centered
Des Moines, IA05-2010
Skills
- Visitor reception
- Cleaning and organization
- Materials restocking
- Scheduling and coordination
- Recordkeeping expertise
- Administrative support
- Advanced Infinite Campus knowledge
- Supply replenishment
- Process improvement
- Customer service
- Strong teamwork
- Cash handling
- Safe equipment operations
- Safety compliance
- Inventory restocking
- Multi-line phone systems
- Payment processing
- Documentation
- Customer support
- Budgeting and finance
- Customer service expertise
- Data entry
- File management
- Employee mentoring
- Leadership qualities
- Customer relations skills
- Facilities housekeeping
- Sales experience
- Report development
- Schedule coordination
- Cleaning skills
Certification
- CPR and First Aid trained
- Mandatory Child Abuse Reporter
- OSAH Trained in safety
- HIPAA) Trained
- FERPA Trained
References
References available upon request.
Timeline
Floating Staff Member
Oak Academy/ Oakridge House
11.2021 - Current
Office Manager
Des Moines Public Schools-Morris Elemantry
07.2005 - Current
Family Development Specialist Certification - Family And Community Services
The National Resource Center For Family Centered
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