Administrative professional with 20+ years of proven ability to manage records, support processes, public communication, problem solving and public inquiries efficiently.
-Team-oriented, adaptable, and reliable in delivering consistent results.
-Utilizes advanced managerial skills to maintain office efficiency in support of organization activities.
-Proven ability to handle multiple tasks effectively
and efficiently in fast-paced environments where applying real-world solutions is essential for operational effectiveness.
-Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
JySBedoyaGarcia LLC
11.2023 - Current
Hours per week: 25
Duties, Accomplishments and Related Skills:
Planning-in cooperation with co-owner annual project/job scheduled is planned based on a season timeline
Organizing- office front to track projects from beginning to completion based on information provided by the co-owner regarding projects/jobs
Leading-project meetings between clients and co-owner providing translation between English and Spanish ensuring all aspects of a project and timeline were accurately conveyed and agreed upon
Controlling-purchases of supplies along with co-owner, independently conducting research for project/job products based on price, availability and delivery time frame
Responsible for overseeing business operations across relevant areas in a small business or corporation environment
Managing employees: provided guidance to co-owner regarding the hiring of personnel, based on information obtained from research relevant to US Immigration policy
Ensuring compliance with local entities: Adhering to legal guidelines and standard operating procedures, depending on project/job and location
Creating business strategies, long-term initiatives, and competitor analyses, based on annual research of local area to include areas of interest
Generating periodic reports for management as needed based on request from co-owner
Working with customer-facing operations, such as sales, marketing, and public relations
Scheduling shifts, devising workplace procedures, and addressing client and employee problems
Keeping executives and managers informed, and communicating ideas between them and employees
Responsible for tracking accounting relevant to all project/jobs and office expenses for end of year consolidation to ensure timely completion of tax filing
Supervisor: Jorge L Bedoya Garcia (417-522-9568)
Okay to contact this Supervisor: Contact me first
ESL Lead Teacher
Sunshine Home International Academy
02.2019 - 02.2020
Salary: $3,200.00 USD Per Month
Hours per week: 40+
Duties, Accomplishments and Related Skills:
Assessing students' current English skills
Teaching a new language to each student based on assessment
Take the students English skill level to a high level of proficiency in a short amount on time
Design lesson plans
Communicate and build a rapport with parent during school sanctioned events such as Open Day, Parent-Teacher conferences, parent meeting request
Teach a full course load, serve as an advisor to our classroom team, satisfy extracurricular responsibilities as defined by administration (field trips/outside time)
Plan, prepare, and teach well developed lessons which enthuse and inspire students and promote enjoyment of learning
Effectively and appropriately differentiate instruction so as to meet all the students' learning styles with an appreciation for student's' learning differences
Select and sequence appropriate materials, resources, and approaches according to the course/content area and audience of learners
Assess track and provide relevant and timely feedback on achievement (performance ad growth) and developmental needs to students, academic, and other managers/colleagues
Accommodate (in an extraordinary instance) independent study to be completed outside of class (in collaboration with the consultant)
Write reports on students with clear formative comments and targets as to how to improve work by defined deadlines given, and provide regular skill level assessments and feedback
Maintain current lesson plans, and assessment data, records/reports using a defined school-sanctioned electronic interface
Design, administer, and evaluate a range of formative and summative assessments as appropriate
Complete administrative tasks as defined and by set deadlines
Induct students appropriately to provide academic advice, counseling, educational guidance, and advisory support, including individual learning plans, as directed/needed
Supervise students' attendance and behavior and follow up as appropriate, in accordance with the student handbook
Develop material and resources, implement, support and/or lead in the production and improvement of curriculum planning as appropriate, and undertake academic project work as directed
Ensure lessons are in line with planning and their respective objective, and that segments of lessons are shared with students, as appropriate
Provide feedback on materials, courses and lessons to academic and other managers/colleagues as requested
Utilize learning spaces and tools effectively (i.e
Notice boards, displays, white boards, flashcards, work-shelf trays)
Attend academic, departmental and school meetings when required
Mentor an onboarding of classroom team members
Satisfy extracurricular commitments as defined annually (Children's Day, book day etc.)
Supervise and accompany students on excursions, as appropriate, ensuring their safety and welfare at all times
Encourage students to participate in all sports and social activities
Adhere to standards and procedures detailed in the Staff Handbook
Address and respond to student issues/emergencies as needed utilizing appropriate forms for documentation and tracking
Be aware of and enforce School Safeguarding Policy with regards to the safety and welfare of all children and young persons that I come in contact with during my employment
Participate in the prescribed number of teacher observations consistent with defined parameters
Supervisor: David Powell (400-822 5563)
Okay to contact this Supervisor: Yes
Advance Tech Support Agent
Alorica
05.2016 - 08.2016
Salary: $840.00 USD Bi-weekly
Hours per week: 60
Duties, Accomplishments and Related Skills:
Responsible for ensuring proprietary and client information is secure in accordance to organizational policy and guidelines
Responds to requests and calls from customers related to client specific programs and product
Verifies clients/customer through a series of security measures
Identifies and responds to customer's needs based on designated procedures of account/client Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance while on-rent, including extensions, directions, vendor calls, processing of credit card authorizations
Tracks call related information of each call received for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Maintains and updates customer information as necessary
Provided support and assistance as needed
Up-sells to customer upgrades as necessary
Annotates customer account
Transfer customers to third party support as necessary/required
May perform other client specific duties as necessary and required by program/account
Other client specific requirements as necessary
Other duties as assigned
Supervisor: Sean Stephens ((775) 332-0957)
Okay to contact this Supervisor: Yes
Park Manager
REWANA Mobile Home Park
02.2014 - 09.2015
Salary: $840.00 USD Per Month
(residential compensation included)
Hours per week: 45
Duties, Accomplishments and Related Skills:
Responsible for direct communication with tenants regarding any and all lease and or park regulations changes, manufactured housing governing updates, all events, any park repairs that requirement shut down of any park amenities; Investigated complaints, disturbances and violations by tenants and guests; Liaison between owner and local authorities such as law enforcement, fire department to ensure protection of park and tenants through adherence of codes and relevant regulations; Managed and oversaw park operations, administration and improvement of commercial and residential lots; Planned, scheduled and coordinated general maintenance, repairs and remodeling or construction projects for tenant lots and park property; Contacted and coordinated contracts for repairs, renovations and maintenance of park and tenant lots;
Inspected park grounds, and tenant lots routinely to determine necessary repairs or maintenance requirements; Facilitated bids for cleaning services, security services from contractors for owners review and approval; Maintained records of sales, rental agreements; Liaison between Park Lawyer and Manufactured housing representative to discuss, resolve and ensure compliance by park, tenants and management; In charge of screening tenants through applications process, background checks agency and personal interview;
Conferred with park legal representative and Manufactured Housing Division to ensure rental and advertising practices were in compliance with state and federal regulations; Successfully initiated and completed the removal of abandoned homes; Completed the litigation process to obtain ownership of homes resulting from abandonment or debt of monies owed to owner; Direct collection of monthly assessments, rental fees and deposits; Updated rental agreement to bring into compliance with manufactured housing regulations;
Established a complete renter screening processes to ensure prospective tenants meet screening criteria; Established a tenant landlord rapport which involved meeting each tenant and or family member and providing an initial written introduction of new management team; Established an annual written rent increase plan for REWANA mobile home-park which will place the park in a competitive rental state
Electronic Maintenance III
CACI International
07.2011 - 05.2013
Salary: $27.50 USD Per Hour
Hours per week: 56
Series: 0001 Special-10 Point Veteran
Pay Plan: GS - General Schedule (Ch
51, 5 U.S.C.)
Grade: 11
Duties, Accomplishments and Related Skills:
Under general direction, I performed a variety of complex technical functions related to the support of onsite activities, operations, maintenance, circuit troubleshooting, testing, calibration of electronic and electromagnetic systems, including passive circuits or specialized test equipment
Working as part of a four member team performing a 24/7 on-site rotating real-time shift service for customers
Responsible for the handling and storage of classified material and equipment ensuring compliance with Department of Defense security guidelines
Responsible for help-desk customer service ticket management to include ticket submission, database management, updates and ticket closure
Supervisor: Billy Robertson (retired) (571-359-3732)
Okay to contact this Supervisor: Yes
Cryptologic Technician Maintenance
US Navy
06.1998 - 07.2008
Salary: $3,243.00 USD Per Month
Hours per week: 50
Series: 0132 Intelligence
Pay Plan: GS - General Schedule (Ch
51, 5 U.S.C.)
Grade: E-6
Duties, Accomplishments and Related Skills:
20 year military career spanning seven duty stations worldwide encompassing progressive levels of leadership and responsibility within each command and assigned department
Responsibilities range from that of Maintenance Technician operational task to Department and Command level Personnel and Program Manager of various mission related programs ranging from technical support to Communications Security for training and real world events
Supervisor: Carla Rotton (775-426-3041)
Okay to contact this Supervisor: Yes
Education
Master's degree - Business Administration
Colorado Technical University
Colorado Springs, CO
01.2015
Technical or occupational certificate - International TEFL and TESOL Training
iTTT Fernley
Fernley, NV
Skills
Detailed Oriented
Problem-solving
Operations management
Customer service
Logistics management
Unsurpassed work ethic
Business administration
Teamwork and collaboration
Reliability
Office administration
Public service
Computer literacy
Certification
Business Concepts Certification; Management Certification Business Fundamentals Certification;Project Planning Certification
Business English Certification TEFL (Teaching English as a Foreign Language) Certification Course
Teaching ESL (English as a Second Language) to Young Learners
Affiliations
USA Girl Scout - Adult Volunteer
Publications
HAZMAT guidelines (Military-Command Level)
Standard Operating Procedures (Military-Command Level)
Training
Leadership Training (Leadership & Management Roles)