Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Kohls Department Store
06.2024 - Current
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Retail Management Intern
Kohls Department Store
06.2023 - 07.2023
Completed point of sale opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed and motivated employees to be productive and engaged in work.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Representative
Gardner Inc
05.2022 - 08.2022
Answered over 50 customer calls per day with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
BBA - Business Management
Adrian College
Adrian, MI
05.2024
Skills
Customer experience
Store operations
Microsoft Excel proficiency
Debt management
Business valuation
Financial statement analysis
Certification
DCF Valuation, CFI - APR 30, 2024
Corporate finance fundamentals, CFI - FEB 01, 2024
Introduction to Business Valuation, CFI - NOV 11, 2024
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Kohls Department Store
06.2024 - Current
Retail Management Intern
Kohls Department Store
06.2023 - 07.2023
Customer Service Representative
Gardner Inc
05.2022 - 08.2022
DCF Valuation, CFI - APR 30, 2024
Corporate finance fundamentals, CFI - FEB 01, 2024
Introduction to Business Valuation, CFI - NOV 11, 2024
BBA - Business Management
Adrian College
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