Stephan Bellinger
Summary
Perceptive Senior Technical Support Specialist, Trainer and Coach with established Microsoft Windows and Microsoft Office skills. Bringing over 35 years of professional experience in training and technical support services. Extensive knowledge of using and troubleshooting various computer issues and equipment.
Dedicated to helping others use and understand technology, especially beginners. Very patient with seniors and slow learners. Enjoys seeing "the light of understanding" in the eyes of students.
Overview
50
50
years of professional experience
Work History
Senior Technical Support Specialist
William Blair
10.2010 - 01.2024
- Improved customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Developed comprehensive documentation to assist team members in troubleshooting complex technical problems.
- Helped develop the current onboarding and training procedures.
- Coached users on how to get the best out of the technology.
- Taught technology classes and produced a number of short training videos.
- Served as a subject matter expert with Microsoft Office products, assisting colleagues with resolving difficult cases and sharing valuable insights.
Contract Software Instructor
Various
04.1998 - 09.2010
- Enhanced software comprehension by developing tailored lesson plans for various experience levels.
- Increased client satisfaction by providing one-on-one coaching and personalized instruction.
- Classroom and virtual online training.
- Streamlined the learning process with detailed explanations of complex concepts, ensuring better retention rates.
- Trained numerous professionals in diverse industries on essential software skills, leading to increased workplace productivity.
- Developed strong relationships with clients, ensuring repeat business and referrals for future courses.
- Tailored instructional content for specific industries or job roles, enabling more relevant skill development for participants.
- Adapted teaching style based on individual learner needs, promoting accessibility for all students regardless of background or ability level.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Specialized in Microsoft Office Products; Windows, Word, Excel, PowerPoint and Access to the advanced level
- Worked for various contractors, often specifically requested by clients.
Director of Technology
PCG International
06.2007 - 10.2010
- Delivered comprehensive training programs, boosting client proficiency in using new technologies effectively.
- Led offshore development teams via telepresence, managing diverse personnel across varying levels of technical expertise.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Specifically responsible to end-user training, database, and web development projects.
Microsoft Office Instructor
National Latino Education Institute
08.2009 - 06.2010
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student performance by providing individualized support and targeted feedback.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Required State of Illinois Certification.
Personal Software Trainer and Coach
Ernst & Young
04.1997 - 08.2008
- Worked exclusively with partners and senior managers to help get comfortable with newly assigned laptop computers, email and other technologies.
- Enhanced software user proficiency by conducting comprehensive one-on-one training sessions.
- Developed customized training materials for diverse audiences, enabling efficient learning of software applications,
- Evaluated participant progress and provided personalized feedback, ensuring optimal understanding and retention of key concepts.
- Collaborated with cross-functional teams to align on software features and updates, maintaining up-to-date training content.
Software Instructor
New Horizons Computer Center
05.1996 - 03.1997
- Classroom instruction as assigned.
- Taught Microsoft Office products (Word, Excel, PowerPoint, Access, Project) to the advanced level.
- Made classes fun. Often requested by clients.
- Developed custom techniques, including fun concepts like Easter Eggs,
- Trained numerous professionals in diverse industries on essential software skills, leading to increased workplace productivity.
District Manager
Spectravision, Inc
06.1974 - 05.1996
- Started at the bottom as Video Tap Operator, responsible for Pay-Per-View CCTV Studio operations.
- Promoted to CCTV Technician. Installed and serviced MATV, video playback and computer control systems.
- Promoted to Chicago District Manager responsible for operations in a 5-state area.
Education
Bachelor of Science -
Illinois Institute of Technology
Chicago, IL09.1972
Skills
- Software training from beginner to advanced Very patient instructor
- Training document creation and editing
- Creating and narrating end-user software training videos
- Practical skills on using Windows, Microsoft Office and other consumer software
- Surfing the internet; finding the information desired while avoiding hoaxes and scams
- Proficient in Camtasia screen capture and video editing and Audacity audio recording and editing software
Websites
Affiliations
- Award-winning science fiction author of 4 novels. Interviewed on radio and podcasts several times,
- Producer of original radio drama.
- Digital Creator, produced training and promotional videos . Created audio series featuring my short stories
- Public Speaker
Timeline
Senior Technical Support Specialist
William Blair
10.2010 - 01.2024
Microsoft Office Instructor
National Latino Education Institute
08.2009 - 06.2010
Director of Technology
PCG International
06.2007 - 10.2010
Contract Software Instructor
Various
04.1998 - 09.2010
Personal Software Trainer and Coach
Ernst & Young
04.1997 - 08.2008
Software Instructor
New Horizons Computer Center
05.1996 - 03.1997
District Manager
Spectravision, Inc
06.1974 - 05.1996
Bachelor of Science -
Illinois Institute of Technology
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