Stephan Bonny
Wellington,FL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Service Consultant
Brahman Audi
02.2020 - 02.2024
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
Shop Manager
Ultimate Auto
04.2010 - 12.2017
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Purchasing of vehicles and ensuring vehicles were repaired to the highest quality
- Exportation of vehicles to various countries in the Caribbean
Owner/Mechanic
Cartek Tuning
09.1997 - 12.2010
- Repair facility
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelors - Aeronautical Engineering
New York Institute of Technology
Old Westbury, NY1986
Associates - Aeronautical Engineering Technologies
College of Aeronautics
Corona, NY05.1984
Skills
- Airframe and Powerplant
- Private pilots license
- ASC
- Master Tech
Languages
French
Native or Bilingual
Timeline
Service Consultant
Brahman Audi
02.2020 - 02.2024
Shop Manager
Ultimate Auto
04.2010 - 12.2017
Owner/Mechanic
Cartek Tuning
09.1997 - 12.2010
Bachelors - Aeronautical Engineering
New York Institute of Technology
Associates - Aeronautical Engineering Technologies
College of Aeronautics
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