STEPHAN CARROLL
Atlanta,GA
Summary
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Service-oriented Front Desk Agent with 2 years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events
Enthusiastic Leasing Consultant with 4 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Experienced with lease management and tenant relations, ensuring smooth and efficient operations. Utilizes effective negotiation techniques to secure beneficial lease agreements. Strong understanding of property management principles and tenant satisfaction.
Overview
16
16
years of professional experience
Work History
Leasing Manager
Greystar Property Management
07.2024 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
Leasing Consultant
On-site property solutions
11.2023 - Current
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Updated resident data into property management software system daily.
Assistant Manager
RPM Management
03.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Leasing Consultant
Stonemark Property Management
04.2021 - 07.2023
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Responded to tenant requests for maintenance services in a timely manner.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
Billing Specialist
Marietta Dermatology & The Skin Cancer Center
05.2021 - 03.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Senior Tax Analyst
Tax Defense Network Inc.
01.2021 - 04.2021
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
- Advised internal partners on adherence to federal and state tax regulations and laws to promote corporate legal compliance.
- Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
- Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
- Researched tax issues and stayed current on all federal and state tax laws.
Supervisor / Blues
10.2018 - 07.2020
- Complied with company policies, objectives and communication goals
- Established and enforced clear goals to keep employees working collaboratively
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
- Provided ongoing training to address staff needs
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Created training manual for all employees to use as reference guide
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Resolved customer complaints and adjusted policies to meet changing needs
- Developed position rotation to support continuous improvement and operator development
- Promoted employee safety awareness resulting in zero injuries
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Customer Service Representative
Advance America
06.2017 - 07.2019
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Maintained revenue streams by exhausting every option before offering refunds
- Consulted with customers to determine best methods to resolve service and billing issues
- Tracked each interaction for auditing, reporting and training purposes
Sales Associate
Zales Jewelers
08.2014 - 06.2017
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Won store sales competition for [credit application ]
Volunteer
Salerno Church Of God
02.2009 - 07.2013
- Established indoor and outdoor safe play environments for toddler-age children
- Taught children foundational skills such as colors, shapes and letters
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Organized and led activities to promote physical, mental and social development
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Customer Service Representative
Bravo Supermarket
02.2011 - 05.2013
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Tracked each interaction for auditing, reporting and training purposes
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Reduced process lags and effectively trained team members on best practices and protocol
- Addressed customer service inquiries quickly and accurately
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL12-2017
Associate of Science -
Valencia College
Orlando, FL12-2015
High School Diplome -
Treasure Coast High School
05.2013
Skills
- Hospitality services
- Administrative skills
- Conflict management
- Effective planning
- Cash transactions
- Business development
- Patient evaluations
- Navigation
- Skill building
- Time management skills
- Activities Planning
- Customer assistance
- Customer service excellence
- Resident Assistance
- Resident relations
- Maintaining closing ratios
- Property management
Timeline
Leasing Manager
Greystar Property Management
07.2024 - Current
Leasing Consultant
On-site property solutions
11.2023 - Current
Assistant Manager
RPM Management
03.2023 - 07.2024
Billing Specialist
Marietta Dermatology & The Skin Cancer Center
05.2021 - 03.2022
Leasing Consultant
Stonemark Property Management
04.2021 - 07.2023
Senior Tax Analyst
Tax Defense Network Inc.
01.2021 - 04.2021
Supervisor / Blues
10.2018 - 07.2020
Customer Service Representative
Advance America
06.2017 - 07.2019
Sales Associate
Zales Jewelers
08.2014 - 06.2017
Customer Service Representative
Bravo Supermarket
02.2011 - 05.2013
Volunteer
Salerno Church Of God
02.2009 - 07.2013
High School Diplome -
Treasure Coast High School
Bachelor of Science - Criminal Justice
University of Central Florida
Associate of Science -
Valencia College
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