Summary
Overview
Work History
Skills
Affiliations
Timeline
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Stephan Harley

Addison,IL

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Marianos
Elmhurst, IL
03.2020 - 06.2021
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.

Customer Service Representative

Jewel-Osco
Bensenville, IL
01.2017 - 01.2020
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Closing duties, such as collecting cash registers and handling cash for the next day.
  • Team lead duties include managing long lines, ensuring employees stay on task, and making sure we all have an efficient shift.

Target Customer Service

Target
Wood Dale, IL
01.2022 - 12.2022
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.

Overnight Associate

Speedway
Bensenville, IL
01.2022 - 12.2022
  • Prepared café foods.
  • Made a variety of food for overnight customers.
  • Occasionally assisted with cashier work to provide efficiency.
  • Unloaded merchandise.

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Conflict resolution
  • Data entry
  • Teamwork
  • Spreadsheets
  • Product knowledge
  • Problem solving
  • Retail sales customer service
  • Relationship building
  • Empathy and patience
  • Positive and professional

Affiliations

  • Love Videogames
  • Love Movies
  • Family Oriented
  • Love Taking Notes

Timeline

Target Customer Service

Target
01.2022 - 12.2022

Overnight Associate

Speedway
01.2022 - 12.2022

Customer Service Representative

Marianos
03.2020 - 06.2021

Customer Service Representative

Jewel-Osco
01.2017 - 01.2020

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Stephan Harley