Stephan Jean
Ocoee,FL
Overview
48
48
years of professional experience
Work History
Branch Manager
Sogebank
Haiti
08.2009 - 09.2024
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Conducted training sessions to boost employees' skills and performance.
- Handled staff conflicts and coached employees on company protocols.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
- Increased employees performance and motivation through appraisals and feedback sessions.
Branch Manager
Socabank
Haiti
04.1998 - 06.2008
- Consulted, guided, and trained employees to make sure that they always provide the best quality of services to all of our clients
- Communicated and collaborated with colleagues from other branch offices and met with clients to resolve complaints or issues
- Made sure that the bank staff met its target sales monthly and motivated the team to accomplish their goal
- Built relationships with other branches and providing training and coaching to the branch’s staff
- Kept track and reported each employee performance, as well as branch operations and activities to the vice president
- Covered for other branch managers as needed
Operations Manager
Royal Bank Of Canada, RBC
Haiti
04.1992 - 04.1996
- Enhanced customer satisfaction by establishing clear communication and addressing any concerns promptly.
- Wrote performance reports for each bank supervisors
- Handled staff training
Bank Teller
Royal Bank Of Canada, RBC
Haiti
04.1976 - 04.1986
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers in opening new accounts.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Resolved customer issues promptly.
- Handled various accounting transactions.
Education
Associate of Science - Accounting Technology And Bookkeeping
FACULTE JULIEN CRAAN
07.1975
Skills
- Account Review
- Employee Development
- Coaching and Mentoring
- Team Player
- Cash Handling
- Conflict Resolution
- Customer Relationships
Languages
French
Native or Bilingual
Timeline
Branch Manager
Sogebank
08.2009 - 09.2024
Branch Manager
Socabank
04.1998 - 06.2008
Operations Manager
Royal Bank Of Canada, RBC
04.1992 - 04.1996
Bank Teller
Royal Bank Of Canada, RBC
04.1976 - 04.1986
Associate of Science - Accounting Technology And Bookkeeping
FACULTE JULIEN CRAAN