Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephan Jean

Ocoee,FL

Overview

48
48
years of professional experience

Work History

Branch Manager

Sogebank
08.2009 - 09.2024
  • Developed strategic plans for day-to-day financial operations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Conducted training sessions to boost employees' skills and performance.
  • Handled staff conflicts and coached employees on company protocols.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Maintained friendly and professional customer interactions.
  • Increased employees performance and motivation through appraisals and feedback sessions.

Branch Manager

Socabank
04.1998 - 06.2008
  • Consulted, guided, and trained employees to make sure that they always provide the best quality of services to all of our clients
  • Communicated and collaborated with colleagues from other branch offices and met with clients to resolve complaints or issues
  • Made sure that the bank staff met its target sales monthly and motivated the team to accomplish their goal
  • Built relationships with other branches and providing training and coaching to the branch’s staff
  • Kept track and reported each employee performance, as well as branch operations and activities to the vice president
  • Covered for other branch managers as needed

Operations Manager

Royal Bank Of Canada, RBC
04.1992 - 04.1996
  • Enhanced customer satisfaction by establishing clear communication and addressing any concerns promptly.
  • Wrote performance reports for each bank supervisors
  • Handled staff training

Bank Teller

Royal Bank Of Canada, RBC
04.1976 - 04.1986
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers in opening new accounts.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Resolved customer issues promptly.
  • Handled various accounting transactions.

Education

Associate of Science - Accounting Technology And Bookkeeping

FACULTE JULIEN CRAAN
07.1975

Skills

  • Account Review
  • Employee Development
  • Coaching and Mentoring
  • Team Player
  • Cash Handling
  • Conflict Resolution
  • Customer Relationships

Languages

French
Native or Bilingual

Timeline

Branch Manager

Sogebank
08.2009 - 09.2024

Branch Manager

Socabank
04.1998 - 06.2008

Operations Manager

Royal Bank Of Canada, RBC
04.1992 - 04.1996

Bank Teller

Royal Bank Of Canada, RBC
04.1976 - 04.1986

Associate of Science - Accounting Technology And Bookkeeping

FACULTE JULIEN CRAAN

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Stephan Jean