Summary
Overview
Work History
Education
Skills
Accomplishmentsandachievements
Summaryofknowledgeandexperience
Timeline
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Stephan J. LaMonica

Fort Lauderdale,FL

Summary

Results-driven professional with a strong background in management, seeking a position to leverage education and experience while fostering personal and professional growth. Known for delivering superb customer service and effectively interfacing with the public. Excels in organization and possesses excellent communication skills. Proven track record in inventory and asset protection. Adept at implementing budget and scheduling controls to meet deadlines and goals. Thrives on challenges, viewing them as opportunities for growth. Keen eye for marketing and merchandising strategies. Impressive leadership skills with a passion for training and coaching others.

Overview

23
23
years of professional experience

Work History

Merchandising Supervisor

The Home Depot
01.2014 - Current
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Assessed areas of service concern and developed improvement plans.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Collaborated closely with store managers to ensure consistency in merchandising standards across all locations.
  • Ensured adherence to established safety guidelines, maintaining a safe working environment for team members.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.

Operations Manager

Dick's Sporting Goods
01.2011 - 01.2014
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.

STS Specialist

KZO Productions
01.2010 - 01.2011
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Educated employees on new merchandise during seasonal workshops.
  • Enhanced store appearance through effective space utilization and creative visual displays.
  • Arranged merchandise in alignment with store planogram.
  • Boosted team performance through training sessions on visual merchandising techniques and best practices.
  • Led a team of associates responsible for executing merchandising projects within tight deadlines while maintaining high quality standards throughout the process.
  • Optimized store displays and appearance via strategic merchandising.
  • Communicated merchandising needs to store manager.
  • Changed displays to reflect new promotions.
  • Regularly conducted competitive analysis to stay informed about industry trends and adapt merchandising strategies accordingly.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Researched and identified new suppliers and vendors.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Increased sales by implementing strategic merchandising plans and product displays.
  • Facilitated training sessions for new merchandisers, improving team skills and performance.

Project/Team Manager

Driveline Retail Merchandising
01.2009 - 01.2010
  • Communicated project expectations to team members and stakeholders to set tone for high productivity level.
  • Coordinated team members, consultants and material resources across multiple projects and departments.
  • Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Managed cross-functional teams for successful project delivery within budget and time constraints.
  • Developed comprehensive project plans to track progress and ensure timely completion of milestones.
  • Cultivated strong relationships with clients by understanding their needs, setting realistic expectations, and consistently delivering high-quality results that exceed expectations.
  • Conducted regular performance reviews for team members, providing constructive feedback and setting goals for improvement.
  • Established a high-performing team environment by fostering collaboration, trust, and clear communication.
  • Actively participated in organizational initiatives aimed at improving overall project management processes and methodologies.
  • Enhanced client satisfaction with proactive status updates and prompt issue resolution during the project lifecycle.
  • Boosted team productivity by providing focused direction, clear expectations, and regular performance feedback.
  • Reduced project completion time through diligent monitoring of progress and prompt resolution of roadblocks.
  • Managed technical projects, utilizing established project tools and methodologies to bring projects to timely completion.
  • Empowered team members by offering professional development opportunities that enhanced their skills in alignment with organizational objectives.
  • Evaluated end-of-project successes to identify areas for improvement in future engagements while celebrating the achievements of the team collectively.

Training Store Manager

CVS/Caremark
01.2005 - 01.2009
  • Mentored junior staff members by providing valuable guidance on career growth opportunities within the organization.
  • Improved employee retention by implementing comprehensive training programs and robust performance management systems.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
  • Built a high-performing team through targeted recruitment efforts and ongoing professional development opportunities for staff members.
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Addressed employee performance issues promptly by providing constructive feedback, coaching, and support to help team members reach their full potential.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

Walgreen's Pharmacies, Inc.
01.2002 - 01.2005
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Arts - Liberal Arts

Santa Fe Community College
Gainesville, FL

B.S. - Anthropology

University of Florida
Gainesville, FL
05-1997

Skills

  • Customer Service Skills
  • Enthusiasm
  • Public Interface
  • Organization
  • Communication Skills
  • Leadership Skills
  • Deadline/Goal Implementation
  • Marketing & Merchandising
  • Category management
  • Training and Coaching
  • Store layout design
  • Merchandise planning
  • Retail knowledge

Accomplishmentsandachievements

  • FAA Merchants Award, 1999, for achieving excellence in customer service, product knowledge and professionalism.
  • Recognition Awards, 2008, 2009, for achieving highest ratings on Employee Evaluations for coaching, training, also promoting a good work environment for employees.

Summaryofknowledgeandexperience

  • SUPERB CUSTOMER SERVICE SKILLS
  • HIGHLY ENTHUSIASTIC
  • INTERFACE WELL WITH THE PUBLIC
  • HIGHLY ORGANIZED
  • EXCELLENT COMMUNICATION SKILLS
  • IMPRESSIVE LEADERSHIP SKILLS
  • BUDGET & SCHEDULING CONTROL
  • IMPLEMENT & MEET DEADLINES/GOALS
  • USING CHALLENGES AS OPPORTUNITIES
  • MARKETING & MERCHANDISING
  • TRAINING AND COACHING

Timeline

Merchandising Supervisor

The Home Depot
01.2014 - Current

Operations Manager

Dick's Sporting Goods
01.2011 - 01.2014

STS Specialist

KZO Productions
01.2010 - 01.2011

Project/Team Manager

Driveline Retail Merchandising
01.2009 - 01.2010

Training Store Manager

CVS/Caremark
01.2005 - 01.2009

Assistant Store Manager

Walgreen's Pharmacies, Inc.
01.2002 - 01.2005

Associate of Arts - Liberal Arts

Santa Fe Community College

B.S. - Anthropology

University of Florida

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Stephan J. LaMonica