Stephan Jones
Idaho Falls,ID
Summary
My role was A service advisor for six years which I've learned an incredible amount about vehicles and also elevating my customer service skills. I was promoted to Service Manager where with myself and team was able to set record breaking goals in gross profit, increase CSI, and help building an awesome team who continues to grow and excel at every day tasks at hand. I am a very dedicated and ambitious worker who continues to set very high goals for myself in order to be the very best I can be and the people around me. Hard working, and goal oriented. Looking for A great company to work for with a solid foundation also, take their service department to high levels. I work well with others and very much so A people person and also adaptable.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Sayer Dodge
Idaho Falls, ID
07.2016 - 01.2024
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Assigned work and monitored performance of project personnel.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided exceptional customer service to ensure customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Southeast High School
Wichita, KS06-2009
Skills
- Customer Service One of best qualities to have while in the dealership industry years of delivering top tier customer service which included
- Customer engagement
- Active listening to concerns of the guest and being able to offer solutions
- Writing repair orders
- Staying organized, and efficient with repair orders and customer information
- Knowledge of the brand and training
- Meeting goals
- High CSI
- Building trust and loyalty
- Beginning to end being able to give exceptional service and meet goals of the company Being a great speaker, leader, communicator, and handle difficult situations to come up with a solution
Accomplishments
- Certified advisor in Chrysler Dodge Jeep Ram
Certification
- Certified Service Advisor for Chrysler Dodge Jeep Ram
Timeline
Service Manager
Sayer Dodge
07.2016 - 01.2024
High School Diploma -
Southeast High School
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