Stephan Lopez
Trinidad, CO,CO
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ready to apply knowledge and skills to any challenge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pizza Delivery Driver
Pizza Hut
03.2023 - Current
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
Delivery Driver Captain
Domino's Pizza
09.2021 - 07.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Laundry Manager
Days Inn Hotel
08.2019 - 05.2020
- Improved laundry facility efficiency by implementing effective scheduling and staff training programs.
- Streamlined laundry processes for faster turnaround times, resulting in increased customer satisfaction.
- Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.
- Developed quality control measures to maintain high standards of cleanliness and presentation.
- Ensured proper handling of delicate fabrics by providing specialized instruction on care techniques.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
Barista
Starbucks
03.2019 - 07.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Car Salesperson
Cooke Motor
01.2019 - 03.2019
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
Movie Theater Attendant
Movie Picture Showhouse
04.2018 - 12.2018
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Assisted team members with inventory management, contributing to optimal stock levels and minimal waste.
- Promoted upcoming films and special events, effectively increasing attendance rates at the theater.
- Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
Correctional Officer
Colorado Department Of Corrections
09.2015 - 10.2017
- Enhanced facility security by conducting regular inspections and addressing potential risks.Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Utilized sound judgment and decision making skills when dealing with inmates, staff and visitors.
- Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.
- Participated in regular training sessions to stay up-to-date on changes in correctional policies and procedures.
Correctional Officer
New Mexico Department Of Corrections
02.2014 - 07.2015
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.
- Performed observation duties in housing units to ensure compliance with rules and regulations.
- Communicated with other staff and main control to inform about inmate behaviors.
- Assisted in maintaining records of inmate activities including incident reports, disciplinary hearings and sentencing procedures.
- Engaged in meaningful dialogue with inmates encouraging them towards positive behavior change.
Education
GED -
New Mexico Highlands University
Las Vegas, NM12.2013
Skills
- Cooking
- Money Handling
- Route Planning
- Route Navigation
- Customer Service
- Memory Skills
- Safety awareness
- Excellent Communication
- Quick Learner
- Relationship Building
- Hardworking and Responsible
- Late Shift Availability
- Flexible Schedule
- Problem-solving abilities
Certification
Colorado MED Badge
Timeline
Pizza Delivery Driver
Pizza Hut
03.2023 - Current
Delivery Driver Captain
Domino's Pizza
09.2021 - 07.2022
Laundry Manager
Days Inn Hotel
08.2019 - 05.2020
Barista
Starbucks
03.2019 - 07.2019
Car Salesperson
Cooke Motor
01.2019 - 03.2019
Movie Theater Attendant
Movie Picture Showhouse
04.2018 - 12.2018
Correctional Officer
Colorado Department Of Corrections
09.2015 - 10.2017
Correctional Officer
New Mexico Department Of Corrections
02.2014 - 07.2015
GED -
New Mexico Highlands University
Similar Profiles
Guadalupe NinoGuadalupe Nino
Restaurant General Manager at Ayvaz Pizza ( Pizza Hut)Restaurant General Manager at Ayvaz Pizza ( Pizza Hut)
Hayden AlldredgeHayden Alldredge
Pizza Delivery Driver at Pizza Hut - Domino's PizzaPizza Delivery Driver at Pizza Hut - Domino's Pizza
Eric EllardEric Ellard
District Manager at MUY Pizza Houston (Pizza Hut)District Manager at MUY Pizza Houston (Pizza Hut)
Lindsay FraserLindsay Fraser
Delivery Driver at Pizza Hut (Ayvaz Pizza)Delivery Driver at Pizza Hut (Ayvaz Pizza)
Linda DelgadoLinda Delgado
Scheduler/Front Desk Receptionist at Colorado Orthopedic Rehabilitation SpecialistsScheduler/Front Desk Receptionist at Colorado Orthopedic Rehabilitation Specialists