Overview
Work History
Education
Skills
Timeline
Generic

Stephan Massingale

Overview

19
19
years of professional experience

Work History

Warehouse Manager

Southern Clean Water (Culligan Of Nashville)
09.2020 - Current
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.

Service Technician

Community Coffee LLC
05.2017 - 04.2020
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.

Service Technician

DS Waters Of America/ Standard Coffee
04.2014 - 04.2017
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.

Delivery Driver

Ole Mexican Foods LLC
08.2013 - 04.2014
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Service Technician

Bevrep LLC
05.2005 - 05.2013
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

Education

High School Diploma -

Pearl-Cohn High School
Nashville, TN
05.1985

Skills

  • Logistics Management
  • Cost Reduction
  • Quality Assurance
  • Workflow Coordination
  • Route Optimization
  • Documentation

Timeline

Warehouse Manager

Southern Clean Water (Culligan Of Nashville)
09.2020 - Current

Service Technician

Community Coffee LLC
05.2017 - 04.2020

Service Technician

DS Waters Of America/ Standard Coffee
04.2014 - 04.2017

Delivery Driver

Ole Mexican Foods LLC
08.2013 - 04.2014

Service Technician

Bevrep LLC
05.2005 - 05.2013

High School Diploma -

Pearl-Cohn High School

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Stephan Massingale