Stephan Massingale
Overview
19
19
years of professional experience
Work History
Warehouse Manager
Southern Clean Water (Culligan Of Nashville)
09.2020 - Current
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
Service Technician
Community Coffee LLC
05.2017 - 04.2020
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Service Technician
DS Waters Of America/ Standard Coffee
04.2014 - 04.2017
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Delivery Driver
Ole Mexican Foods LLC
08.2013 - 04.2014
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Service Technician
Bevrep LLC
05.2005 - 05.2013
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
High School Diploma -
Pearl-Cohn High School
Nashville, TN05.1985
Skills
- Logistics Management
- Cost Reduction
- Quality Assurance
- Workflow Coordination
- Route Optimization
- Documentation
Timeline
Warehouse Manager
Southern Clean Water (Culligan Of Nashville)
09.2020 - Current
Service Technician
Community Coffee LLC
05.2017 - 04.2020
Service Technician
DS Waters Of America/ Standard Coffee
04.2014 - 04.2017
Delivery Driver
Ole Mexican Foods LLC
08.2013 - 04.2014
Service Technician
Bevrep LLC
05.2005 - 05.2013
High School Diploma -
Pearl-Cohn High School