Summary
Overview
Work History
Education
Skills
Certification
Assessments
Awards Publications
Passport
Global Entry
Training History
Activities
Commendations
References
Photography, Archery, Photoshop, Hunting, Singing, Home Improvement Projects
Timeline
Generic
Stephan Pacheco

Stephan Pacheco

Yonkers,USA

Summary

Seeking a position that will utilize my skills effectively within a positive growth environment. Hardworking employee enthusiastic about learning new ways to deliver elite class service in all aspects. Pursues opportunities to learn new skills and contribute to team success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience
1
1
Certification

Work History

VIP Ride Share Driver

Lyft
06.2016 - Current
  • Responsible for and committed to delivering a safe, reliable, confident, personable, stress free and professionally friendly ground transportation service
  • Tasked with maintaining great communication skills promptness, cleanliness of my work environment and customer retention measured through ratings
  • Over my years of service, I have provided over 7,500 rides with a 5.0 star rating combined between the two platforms
  • Also undergo annual drug screening, security and multiple random background checks in following state/local laws and TLC regulations.

VIP Ride Share Driver

Uber
05.2016 - Current
  • Responsible for and committed to delivering a safe, reliable, confident, personable, stress free and professionally friendly ground transportation service
  • Tasked with maintaining great communication skills promptness, cleanliness of my work environment and customer retention measured through ratings
  • Over my years of service, I have provided over 7,500 rides with a 5.0 star rating combined between the two platforms
  • Also undergo annual drug screening, security and multiple random background checks in following state/local laws and TLC regulations.

Corporate Flight Attendant / Former In-Flight Line Trainer / Challenger Coin Recipient

NetJets Aviation, Inc.
07.2001 - 12.2023
  • Responsible for providing professional / upscale performance in: cabin preparation, owner amenity detailing, formal bar, table, hospitality and customer service
  • Also responsible for security, maintenance and control of aircraft safety in accordance with current FAA Part 135 & 91K Standards
  • Participate in various seminars and live assistance in upgrade service training & materials
  • Provided management support for the In-Flight Training Department and work directly with various aircraft specialized catering orders, preparations and settings.
  • Ensured safety and comfort of customers onboard aircraft.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Collaborated with flight crew members to ensure seamless communication and coordination throughout flights.
  • Provided exceptional customer service through attentive listening and prompt resolution of any issues or concerns raised by passengers.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Maintained immaculate cabin appearance, adhering to strict cleanliness standards for a luxury travel experience.
  • Increased client retention rate through exemplary service delivery that consistently exceeded expectations.

Uniformed Guard

Metro One Loss Prevention Services Group
05.2009 - 10.2009
  • Responsible for the following areas: retail surveillance & detection in loss prevention, incident recovery awareness, staff scheduling recovery, fire protection safety, crowd control, written log & general reports to include, but not excluding: customer/employee/client incidents, general incident & merchandise recovery
  • Provided such services to a wide various clients base to also include, but not excluding: Sotheby’s, Burberry, Burberry Clearance, Omega, H&M, Barnes & Noble, Toys-R-Us, Babies-R-Us & Home Depot.
  • Protected valuable assets from theft or vandalism through constant vigilance and proactive measures while on duty.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Assisted in maintaining order during events or large gatherings, managing crowd control effectively.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Assisted in reducing incidents of theft or damage by maintaining a visible presence at assigned locations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Wait-Staff – Manager / Captain / Maitre’d / Bartender

Preferred Staffing
02.1999 - 02.2004
  • Responsible for professional performance of formal bar/table service and hospitality in conjunction with banquet affair preparations and settings
  • Have received specialized training and certification in the following areas of service: Classic Russian, English Butler / Crock, Military-Dome and French.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed and motivated employees to be productive and engaged in work.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Worked well in a team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend, and holiday shifts.

Private Dining – Evening Shift Captain

The Bryant Park Hotel
01.2001 - 07.2001
  • Responsible for evening supervision and being part of the hand selected elite service team to establish the integral part of the foundation/establishment of the grand opening ground operations at the new Bryant Park Hotel for the Private Dining Division in affiliation with the Millennium Restaurant Group
  • Responsible for upholding and providing the finest private dining service/experience and maintaining an exciting, but most comfortable atmosphere by always exceeding guest expectations.
  • Maximized shift productivity by effectively delegating tasks based on individual strengths and skill sets.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among team members.
  • Maintained high standards of cleanliness and organization throughout facility, ensuring optimal working conditions for all staff.
  • Handled escalated customer complaints professionally while maintaining composure under pressure situations.
  • Improved customer satisfaction scores through proactive problem-solving and excellent communication with team members.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided professional services and support in a dynamic work environment.
  • Developed and maintained courteous and effective working relationships.

Wait-Staff – Captain / Maitre’d / Bartender

Catering Resource Network, Inc.
06.1998 - 08.2000
  • Responsible for professional performance of formal bar/table service and hospitality in conjunction with banquet affair preparations and settings
  • Have received specialized training and certification in the following areas of service: Classic Russian, English Butler / Crock, Military-Dome and French.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

International Flight Attendant

Tower Air
02.1998 - 04.2000
  • Responsible for the security, maintenance and control of aircraft safety, comfort and welfare on a Boeing 747 jumbo jet aircraft in direct accordance with FAA / company regulations and standards
  • Directly provided customer, food and beverage services as well as baggage assistance to passengers from boarding, inflight and deplaning.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Assisted passengers in boarding and deplaning aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Used excellent customer service skills in addressing passengers' needs.
  • Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Ensured safety and comfort of customers onboard aircraft.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.

Education

Civil Engineering -

City Tech College
Brooklyn, New York
01.1990

High School Diploma -

Fordham Preparatory High School
Bronx, New York
01.1990

Common Branches -

Our Lady of Refuge Elementary School
Bronx, New York
01.1986

Skills

  • Customer Relationship Management
  • Customer Service
  • Employee Relations
  • Fine Dining Experience
  • Guest Services
  • Mentoring
  • Training & Development
  • Photography
  • Host
  • Food Preparation
  • Plate Presentations
  • Kitchen & Restaurant Experience
  • Packaging
  • Windows
  • Microsoft Office
  • Customer rapport
  • Accident reporting
  • Punctuality
  • Safety Protocols
  • Patience and understanding
  • Problem-Solving
  • Confidentiality understanding
  • Processes and procedures
  • Valid Driver's License
  • Punctual and Reliable
  • Transportation
  • Time Management
  • Strategic Planning
  • Relationship Building
  • Passenger Safety
  • Passenger Assistance
  • Verbal Communication
  • Decision-Making
  • Cultural Awareness
  • Interpersonal Communication
  • Organization
  • Analytical and Critical Thinking
  • Problem Resolution
  • Social Perceptiveness
  • Conflict Resolution
  • Active Listening
  • Customer Relations
  • Troubleshooting
  • Food and beverage preparation
  • International protocol
  • Safety Demonstrations
  • Passenger Needs Assessment
  • Emergency Response
  • In-flight safety expertise
  • Detail Oriented
  • Crew Coordination
  • Preflight briefings
  • Emergency Evacuation
  • Airline Policies
  • Team Leadership
  • Data Gathering
  • Personal grooming standards
  • Strong Work Ethic
  • Food and Beverage Service
  • Menu Planning
  • Emergency Response Coordination
  • Issue Resolution
  • First Aid
  • Evacuation Procedures
  • Team Collaboration
  • Flight safety
  • Cleanliness and sanitation
  • High energy levels
  • Training and coaching
  • Workload Management
  • Conflict Mediation
  • Hospitality service expertise
  • Administrative tasks
  • First Aid Proficiency
  • FAA Regulations
  • Reliability and punctuality
  • Adaptable Personality
  • Team Oversight
  • Aviation regulations
  • Interpersonal communications
  • Cultural Sensitivity
  • Passenger Interaction
  • Cabin searches
  • Aircraft Safety Checks
  • Training and Development
  • Emergency Situations Management
  • Beverage Service
  • Passenger Behavior Monitoring
  • Emergency Procedures
  • VIP handling
  • Professional Appearance
  • Safety Procedures
  • Special Needs Assistance
  • Creative Thinking
  • Verbal and written communication
  • Company policy adherence
  • Report Generation
  • Discreet and confidential
  • Business class service
  • Aircraft Restocking
  • Emergency Care
  • Crew Resource Management
  • Exceptional customer service
  • Passenger safety management
  • New Hire Coaching
  • Airline Operations
  • Organization and Time Management
  • Self-Directed
  • Team Management
  • Process Improvement
  • Task Delegation
  • Cross-Functional Teamwork
  • Professional and Courteous
  • Customer Relationship Management (CRM)
  • Staff Training and Development
  • Documentation And Reporting
  • Performance Management
  • Negotiation and Conflict Resolution
  • Staff Training
  • Performance Evaluations
  • Performance Tracking and Evaluation
  • Idea Development and Brainstorming
  • Work Planning and Prioritization
  • Good Judgment
  • First Aid/CPR
  • Flexible and Adaptable

Certification

  • 8 Hr Unarmed Security, 10011016461
  • 16 Hr Unarmed Security Guard
  • 47 Hr Armed Guard, 10011017106
  • Mixology
  • TIPS
  • First Aid
  • Adult/Child CPR
  • Blood-Borne Pathogens
  • Halon & Water Fire Extinguishers
  • AED
  • Pistol Carry Concealed, 106589
  • NYSDEC Hunting, 1765-8000-2016
  • 02/24 Flight Safety International – Corporate Cabin Attendant Recurrent
  • 02/24 Flight Safety International – AHA Heartsaver Adult / Infant First Aid, CPR & AED
  • 09/19 NYSDEC Bowhunter Safety & Education
  • 09/19 NYSDEC Hunter Safety & Education
  • 04/16 Wheelchair Access Vehicle (WAV)
  • 05/08 NRA Basic Firearms Safety Course
  • 03/08 Published & Award Recipient with the International Society of Photographers (ISP)
  • 05/02 “Positive Alternative” Professional Development Program – The Ritz Carlton Learning Institute
  • 07/98 Graduate of The Ian B. Maksik School of Table Service
  • 11/95 Graduate of The New York / New Jersey Bartenders Association (ID # 52308)
  • 02/93 Quality Improvement Fundamentals by DeLew, Cather & Company
  • 10/92 NYSDOT Traffic Control Training Seminar

Assessments

  • 05/23 Delivery Driver – Proficient
  • 06/23 Security Guard Skills – Proficient
  • 06/23 Work Style & Reliability – Proficient
  • 02/24 Management & Leadership Skills / Impact & Influence – Proficient

Awards Publications

  • 06/10, Photography Award of Appreciation, Polytechnic University of Puerto Rico, Orlando, FL
  • 03/08, Photography Award Recipient, International Society of Photographers, Las Vegas, NV

Passport

USA, 03/2026

Global Entry

USA, 08/2029

Training History

Available upon request

Activities

  • 05/08 Member of the National Association of Photoshop Professionals (NAPP)
  • 03/07 Member of the Wildlife Conservation Society (ID # 102675434)
  • 08/00 Student at The New York Institute of Photography (ID # 103281)
  • 07/00 Member of the International Freelance Photographers Organization (Member # 68559)

Commendations

Available upon request

References

Available upon request

Photography, Archery, Photoshop, Hunting, Singing, Home Improvement Projects

- Photographer over 30 years.

- Archery enthusiast since childhood.

- Photoshop photo editing for over 20 years.

- Hunter/Sportsman since 15 years old.

- Church choir and singing since childhood.

- Current Archdiocese of NY Cantor.

- Home improvement projects for over 20 years

Timeline

VIP Ride Share Driver

Lyft
06.2016 - Current

VIP Ride Share Driver

Uber
05.2016 - Current

Uniformed Guard

Metro One Loss Prevention Services Group
05.2009 - 10.2009

Corporate Flight Attendant / Former In-Flight Line Trainer / Challenger Coin Recipient

NetJets Aviation, Inc.
07.2001 - 12.2023

Private Dining – Evening Shift Captain

The Bryant Park Hotel
01.2001 - 07.2001

Wait-Staff – Manager / Captain / Maitre’d / Bartender

Preferred Staffing
02.1999 - 02.2004

Wait-Staff – Captain / Maitre’d / Bartender

Catering Resource Network, Inc.
06.1998 - 08.2000

International Flight Attendant

Tower Air
02.1998 - 04.2000

Civil Engineering -

City Tech College

High School Diploma -

Fordham Preparatory High School

Common Branches -

Our Lady of Refuge Elementary School

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