Summary
Work History
Education
Skills
Timeline
Generic

Stephan Plovanic

Chicago Heights,IL

Summary

Reliable employee seeking position. Offering excellent communication and good judgment with many years of experience.

Work History

Back Office Associate

The Home Depot
Homewood, Illinois
04.2005 - Current
  • Counted and balanced all registers that were used the previous day and entered into a program. Created deposits and ordered change to keep the cash flow functions of the store operational.
  • Researched any overages or shortages. Did corrections if able to. Coordinated with Asset Protection and the District Asset Protection Manager if patterns were discovered.
  • Ordered and maintained store supplies inventory while adhering to a set budget.
  • Received and researched all credit card chargebacks that were provided by the Chargeback team. Pulling POD's, signed receipts/agreements/contracts.
  • Processed kronos corrections/vacation time/personal time requests that were submitted by associates. Reported any suspicious activity to management.
  • Tech support for whole store. Calling tech support desk to obtain advise, replacements. of parts, troubleshooting all equipment, ordering necessary parts, etc.
  • Was sent to different stores to help retrain and investigate issues with suspicious activity.
  • Worked reports for Special Services Supervisor and made sure any issues with orders were resolved.

Cash Office Team Member

Meijer
Flossmoor, Illinois
08.2017 - 06.2021
  • Counted and balanced all registers used the previous day.
  • Deposited money and ordered all change that was needed to efficiently run the store.
  • Refilled and helped maintain cash flow of 16 self checkouts.
  • Count lottery books and record sales in provided system to report to lottery commission.
  • Investigated all over/shorts and patterned with appropriate store leadership to investigate issues.
  • Ordered all change and cash office use supplies, lotto tickets and postage stamps.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email or in-person to provide information.
  • Worked customer service to help do refunds, sell lottery, sell money orders and maintain good relations with customers.

Customer Service Clerk

Ultra Foods
Chicago Heights, IL
06.1999 - 06.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Kept front check out area clean and organized for efficient service.
  • Issued receipts and processed refunds, credits or exchanges.
  • Did bookkeeping where I counted, balanced all tills used the previous day. Did daily deposits and ordered money as needed.
  • Counted lottery books.
  • Worked in Receiving where I received merchandise for store sales. Counted inventory and matched against a POD. Inputted information into the computer and printed and filed all inventory received.
  • Worked Pricing department where I hung sales signs, pricing labels, etc.. Printed and wrote signage for product displays. Changed pricing to a temp sale per the requests of Management. Scanned displays and made corrections to signage if necessary.
  • Did Cashier Training where I took new groups of associates and trained them how to do register functions, policies, and helped with customer service attitudes to make them successful in their position.

Education

High School Diploma -

Living Heritage Academy
Oak Forest, IL
05.1999

Skills

  • Materials Organization
  • Creative Thinking
  • Team Collaboration
  • 10 key skills
  • Tech support and trouble shoot experience
  • Problem solving skills

Timeline

Cash Office Team Member

Meijer
08.2017 - 06.2021

Back Office Associate

The Home Depot
04.2005 - Current

Customer Service Clerk

Ultra Foods
06.1999 - 06.2017

High School Diploma -

Living Heritage Academy

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Stephan Plovanic