Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stephan Redding

Mesa,AZ

Summary

Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Transporter

DMTS
  • Enhanced patient comfort by providing safe and efficient transportation within healthcare facilities.
  • Ensured timely medical appointments for patients by maintaining strict adherence to schedules and routes.
  • Improved patient satisfaction with prompt and courteous transport services, assisting with wheelchair or stretcher usage as needed.
  • Facilitated efficient communication between medical staff and patients, addressing any concerns or questions during the transport process.
  • Reduced patient anxiety by engaging in friendly conversation and providing a calming presence during transportation.
  • Maintained a clean and organized work environment, ensuring all equipment was properly sanitized after each use.

Lead Pharmacy Technician

Kroger
04.2016 - Current
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
  • Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
  • Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
  • Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
  • Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
  • Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed opening and closing duties for pharmacy.
  • Developed and implemented improvements to pharmacy organization system.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than 200+ daily prescriptions in high-volume retail pharmacy environment.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Photo Department Team Lead

Walgreens
04.2013 - 04.2015
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the photo department.
  • Streamlined workflow for team members by implementing effective organizational systems.
  • Developed strong relationships with vendors, ensuring timely delivery of supplies and cost-effective pricing.
  • Ensured top-quality photo prints with regular equipment maintenance and calibration.
  • Reduced wait times for customers by optimizing the printing process and managing staff assignments effectively.
  • Increased revenue through upselling additional photo services and products based on client needs.
  • Coordinated training programs for new hires, resulting in a well-prepared and capable team of associates.
  • Maintained a clean, organized work environment to promote efficiency and professionalism within the department.
  • Implemented creative marketing strategies that attracted new customers to the photo department.
  • Managed budgetary aspects of the department, including inventory control, labor costs, and expense tracking.
  • Addressed customer concerns quickly and professionally, resulting in increased loyalty and repeat business.

Education

GED -

Phoenix Art Institute
Phoenix, AZ

Skills

  • Patient Care
  • Healthcare Regulations
  • Vehicle Maintenance
  • HIPAA Compliance
  • Route Navigation
  • Professionalism
  • Interpersonal Skills
  • Active Listening
  • Medical Terminology
  • Decision Making
  • Problem Solving
  • First Aid Administration
  • CPR Certification
  • Adaptability
  • Conflict Resolution
  • Patient Lifting Techniques
  • Infection Control
  • Attention to Detail
  • Customer Service
  • Stretcher Handling
  • Wheelchair Assistance
  • Time Management
  • Equipment Cleaning and Inspection
  • Linens Management
  • Critical Thinking
  • Sterilizing Equipment Use
  • Medical Equipment Transport
  • Heavy Lifting
  • Critical Care
  • Clean Rooms
  • Equipment Disinfection
  • Equipment Sterilization
  • Safety Protocols
  • Emergency Protocols
  • Equipment Transport
  • Message Delivery
  • Patient Safety

Certification

Certifed Pharmacy Technician with Immunization Certification



References

References available upon request.

Timeline

Lead Pharmacy Technician

Kroger
04.2016 - Current

Photo Department Team Lead

Walgreens
04.2013 - 04.2015

Medical Transporter

DMTS

GED -

Phoenix Art Institute

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Stephan Redding