Stephan Rideaux

• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Closed out cash register and prepared cashier report at close of business.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Improved customer service rankings by resolving issues quickly and accurately.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Obtained cash bank and stocked service bar to prepare for operation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Create craft cocktails and run day to day operations at a high volume restaurant bar.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.