Stephan Rivera
Poughkeepsie,NY
Summary
Organized, independent worker with strong time-management skills.
Overview
16
16
years of professional experience
Work History
Customer Service Teammate
Price Chopper
Poughkeepsie, NY
09.2009 - Current
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Worked in Food Prep, Deli Department, Bakery, Meat Department, Grocery and Produce
Kitchen Helper
Joe Willy's Fish Fry
Fishkill, NY
06.2013 - 08.2013
Maintained the kitchen clean. Washed dishes and cleaned the floor. Assisted in prepping food. Cleaned shrimp, opened clam shells and prepared salads.
Office Assistant
Lakeview Arms Apartments
Poughkeepsie, NY
06.2008 - 08.2008
Assisted Property Manager in answering phones, taking messages and filing. Greeted potential residents and residents in a courteous manner.
Education
High School Diploma - undefined
Dutchess Community College
Poughkeepsie, NYCurrent
Skills
- Active listening skills
- Computer literate
- Personable
- Quick Learner
- Motivated team player
- Customer-focused
- Strong communication skills
- Attention to detail
- Superior verbal and written communication skills
- Composed
- Calm under pressure
- PowerPoint presentations
Timeline
Kitchen Helper
Joe Willy's Fish Fry
06.2013 - 08.2013
Customer Service Teammate
Price Chopper
09.2009 - Current
Office Assistant
Lakeview Arms Apartments
06.2008 - 08.2008
High School Diploma - undefined
Dutchess Community College