Stephan Rozen
Barranquilla,Colombia
Summary
Account Management professional with a strong blend of analytical insights and strategic expertise. Proven in optimizing business cycles, data analysis, and impactful campaigns. Exceptional interpersonal skills, committed to efficiency, growth, and strategic goal achievement. Seeking a dynamic role to contribute to organizational success and personal advancement. Responsive and resourceful professional knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.
Overview
6
6
years of professional experience
Work History
Assistant Operations Manager
LegalSoft
Barranquilla
05.2024 - Current
- Developed and implemented operational procedures to ensure efficient workflow.
- Assisted in the recruitment, training, and evaluation of personnel.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Maintained accurate records of financial transactions and employee data.
- Created detailed reports on project progress and performance metrics.
- Identified areas for process improvement and developed strategies to enhance efficiency.
- Collaborated with other departments to coordinate activities related to operations management.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Provided guidance and support to team members in order to meet project deadlines.
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Analyzed current trends in industry practices to develop new strategies for success.
- Ensured that all operational tasks were completed within established timeframes.
- Performed routine inspections of equipment, supplies, inventory., as needed.
- Drafted policies, procedures, and protocols related to operations management.
- Prepared detailed reports summarizing operational objectives achieved over a given period of time.
- Reviewed existing systems and identified areas where improvements could be made.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Delegated work to staff, setting priorities and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Business Development Manager
MAGIC
Barranquilla
08.2023 - 05.2024
- Consistently surpassed monthly sales targets by an average of 30%
- Generated nearly $300,000 in sales revenue within a 10-month period, consistently exceeding monthly targets
- Recognized as the top performer for six consecutive months
- Cultivated and nurtured strong client relationships, resulting in successful referrals that contributed to a 30% expansion of my portfolio
- Engaged in the complete client acquisition process, initiating with comprehensive discovery calls to identify and understand client challenges thoroughly
- Contributed to a 15% growth in market share within the first quarter
- Secured 50+ new clients within a 6-month period
- Maintained a 60% lead-to-client conversion rate
- Improved conversion rate by 10% through targeted sales strategies
- Achieved an 85% client retention rate, resulting in long-term recurring revenue
- Reduced churn by 15%, ensuring steady growth in customer lifetime value
- Shortened average sales cycle time by 25%, accelerating deal closures
- Closed deals 20% faster than the team average
- Exceeded sales quota by 150% in Q1
- Increased average deal size by 20% through effective upselling strategies
- Maintained a customer satisfaction score of 95%
- Mentored junior sales staff, contributing to a 25% increase in overall team performance
- Led a team of 5 sales representatives to exceed collective quarterly targets by 20%
Account Executive Senior
Virtual Emily
Barranquilla
05.2022 - 05.2023
- Prospected and secured 20+ new customers within 6 months, identifying and capitalizing on lucrative business opportunities, which contributed to a 25% increase in revenue
- Maintained proactive communication with over 50 clients, addressing their needs, proposing effective solutions, and achieving a 90% client retention rate
- Oversaw the complete sales cycle for 30+ accounts, ensuring timely delivery and consistently meeting deadlines, resulting in a 15% improvement in on-time project completion
- Negotiated pricing and commercial terms with clients, optimizing deals that led to a 20% increase in average deal size
- Formulated action plans that increased customer satisfaction by 10% and improved retention by 15%
- Collaborated with product and service teams to ensure high- quality delivery, resulting in a 20% reduction in customer complaints
- Analyzed sales data, leading to process improvements that boosted team efficiency by 18%
- Conducted 40+ client meetings, presenting progress reports and results, which contributed to a 30% increase in repeat business
- Managed and resolved customer complaints, achieving a 95% resolution rate, leading to higher customer loyalty
- Identified and capitalized on long-term business opportunities, devising strategic growth plans that expanded key accounts by 25%
- Led a team of 3 account executives, providing guidance and training, which resulted in surpassing KPIs by 20%
- Conducted thorough market and competition analysis, identifying trends that led to a 15% increase in market share
- Negotiated long-term contracts with key clients, securing agreements that ensured compliance and contributed to a 10% increase in contract value
- Presented comprehensive reports to senior management on key account performance, market trends, and growth strategies, influencing strategic decisions that drove a 20% increase in overall sales
Account Coordinator
Lean Solutions
Barranquilla
09.2019 - 05.2022
- Orchestrated the transportation, storage, and distribution of company products and services, achieving a 98% on-time delivery rate and reducing logistical errors by 15%
- Supervised a logistics team of 20+ members, managing drivers, warehouse personnel, and dispatchers
- Planned and coordinated delivery routes, overseeing loading, unloading, and inventory monitoring
- Collaborated with over 30 suppliers and carriers to ensure timely product deliveries, maintaining a 95% satisfaction rate among stakeholders
- Negotiated favorable rates and contracts with suppliers and carriers, achieving a 12% reduction in transportation costs
- Resolved logistics and transportation-related issues, reducing conflict resolution time by 20% and ensuring continuous operation without delays
- Ensured company compliance with local and national regulations regarding goods transport and storage, maintaining a 100% compliance record during audits
- Conducted detailed supply chain data reporting and analysis, implementing solutions that improved efficiency by 18% and reduced costs by 10%
- Collaborated with sales, production, and finance departments to meet customer needs and company goals, contributing to a 15% increase in customer satisfaction
- Conducted regular meetings and check-ins with team members, improving internal communication and reducing misunderstandings
- Researched and implemented new strategies to enhance service quality and delivery, resulting in a 20% improvement in customer feedback scores
- Met with clients regularly, conducting surveys to ensure satisfaction with services, which led to a 10% increase in repeat business
Account Executive
Consumer Sales Solutions
Barranquilla
05.2018 - 12.2018
- Built a portfolio of high-value accounts through effective cold calling and prospecting, managing 120- 150 leads per day and securing key clients
- Maximized customer satisfaction through consistent follow-up and proactive problem resolution, contributing to a 25% increase in customer satisfaction scores
- Developed and implemented a successful sales strategy that boosted revenue by 10%, demonstrating strong strategic planning and execution skills
- Monitored customer buying trends and developed strategies to capitalize on new opportunities, leading to a significant increase in market penetration
- Engaged in the complete client acquisition process, initiating with comprehensive discovery calls to identify and understand client challenges thoroughly
- Created and executed a customer service program that enhanced customer satisfaction by 25%, improving overall client relationships and retention
- Developed and delivered compelling presentations to potential clients, resulting in a 15% increase in sales inquiries and enhancing lead generation efforts
- Coached and trained junior sales representatives, leading to a 30% improvement in their performance and contributing to overall team success
Education
International Business - Corporate Finance
UNIVERSIDAD DEL NORTE
Barranquilla01.2019
Skills
- Team Leadership
- Service Management
- Effective Multitasking
- Problem-Solving Acumen
- Strategic Sales Consulting
- Statistical Analysis
- Strong Interpersonal Skills
- Customer Loyalty Development
- Cross-Functional Team Engagement
- Apolloio
- Asana
- Microsoft Office Suite
- Google Suite
- Google Analytics
- Notion
- HubSpot
- SalesForce
- ClickUp
- Trello
- SmartLead
- Instantlyio
- Calendly
- Sales Navigator
- Pilotio
- Lusha
- TMS
- ZoomInfo
- Teams
- Zoom
- Google Meets
- Zapier
Hobbies and Interests
I enjoy traveling and staying active with swimming, boxing, and jogging. I like playing video games now and then, love music, and always up for a good movie or TV series.
Languages
English, Spanish, Portuguese
Timeline
Assistant Operations Manager
LegalSoft
05.2024 - Current
Business Development Manager
MAGIC
08.2023 - 05.2024
Account Executive Senior
Virtual Emily
05.2022 - 05.2023
Account Coordinator
Lean Solutions
09.2019 - 05.2022
Account Executive
Consumer Sales Solutions
05.2018 - 12.2018
International Business - Corporate Finance
UNIVERSIDAD DEL NORTE
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