Stephan Thompson
Hallandale Beach,FL
Summary
Goal-oriented manager with distinguished experience in fashion and sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
Castle Co-Packers / Cumulus Coffee
11.2024 - 01.2025
- Drove sales performance to become the highest earning locations by implementing sales strategies, and monitoring sales metrics to meet targets
- Hiring, training, and supervising kiosk staff, assigning tasks, and ensuring team compliance with company policies and procedures
- Managing inventory levels, ordering stock, and minimizing shrinkage through proper stock rotation and tracking
- Maintaining cleanliness and organization of the kiosk, ensuring proper equipment functionality, and addressing operational issues
- Generating sales reports, analyzing performance data, and identifying areas for improvement
Retail Supervisor/Key Holder
Office Depot
03.2023 - 10.2023
- Communicated with department managers to restock the sales floor efficiently and effectively
- Assisted supervisors with daily procedures such as opening and closing the store and followed company policies to ensure the safety of employees and store products during closing
- Helped store management with daily operational policies, solved customer issues and aided in the upkeep of visual merchandising
- Shared product knowledge with customers and made personal recommendations
- Motivated employees and assisted managers to facilitate communication between workers and supervisors
Clubhouse Manager
Campbell Property Management
09.2021 - 09.2022
- Maintain files and records with effective filing systems
- Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)
- Greet and assist visitors when they arrive at the office
- Monitor office supplies inventory and place orders
- Assist in vendor relationship management
- Organize and plan a range of events including weddings and anniversaries, parties and pop-up events
- Manage progression schedule to ensure event will run on-time with no issues
Site Supervisor
G4S
09.2019 - 09.2021
- Cultivated open lines of communication with security staff, supervision and client contacts that reflected optimum management development and implementation of updated security protocols to address lapse created by advances in technology and criminal strategies
- Provided guidance and training to new employees in effective methods of managing all levels of personnel and site functions
- Answered phones, monitored closed circuit television systems, and alarms
- Handled security issues and/or emergency situations appropriately and in a timely manner
Lead Sales Associate
Levi Strauss & Co.
09.2018 - 09.2020
- Supported and ensured execution of all shipment receiving and processing procedures to floor-ready standards
- Partnered with an appropriate leader to direct shipment placement on the sales floor
- Ensured floor is replenished per company guidelines
- Followed up on staff to ensure accuracy
- Performed audit and transfers of damaged and defective merchandise, completes re-tickets and charge sends according to Merchandise Handling Manual
- Oversaw and executed markdowns in a timely and accurate manner
- Tracked productivity and ensures that the team is meeting the merchandise
Education
Associate - Psychology
Broward College
Fort Lauderdale, FL02.2025
High School Diploma - undefined
Miami Carol City Senior High
12.2015
Skills
- Events Management
- Marketing
- Budgeting
- Conflict Management
- Sales
- Cash Handling
- Customer service
- Property Management
- Organizational Skills
- Microsoft Office
- Time Management
- Office Management
- Microsoft Word
- Security
- Microsoft Excel
- Maintenance
- Communication skills
- Event Planning
- Supervising Experience
Certification
- Guard Card
- Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Manager
Castle Co-Packers / Cumulus Coffee
11.2024 - 01.2025
Retail Supervisor/Key Holder
Office Depot
03.2023 - 10.2023
Clubhouse Manager
Campbell Property Management
09.2021 - 09.2022
Site Supervisor
G4S
09.2019 - 09.2021
Lead Sales Associate
Levi Strauss & Co.
09.2018 - 09.2020
High School Diploma - undefined
Miami Carol City Senior High
Associate - Psychology
Broward College
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