Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephan Tran

Vancouver,WA

Summary

Talented Senior Buyer with a strong background in making cost-effective purchasing decisions and implementing the procurement process. Accomplished in conducting exhaustive research on potential suppliers, analyzing bid information and making purchases based on pricing and value. Expert in fostering excellent professional relationships and building a network of top suppliers. Knowledgeable Buyer experienced in supporting businesses with high-quality, reliable goods delivered on a consistent schedule. Expert background in purchasing and procurement environments. Proficient in pricing structures, supplier relations and contract negotiation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Scheduler

Graphic Packaging International
  • Planned and delegated work to meet project and production goals.
  • Analyzed demand and recommended updates to calendar schedule.
  • Provided delay updates and information regarding special circumstances.
  • Set up delivery of materials to arrive in time for production start date.
  • Optimized inventory by placing timely orders and improving organization of supplies.
  • Outlined production commitments and timetables using sales forecast information.

Press Operator

Graphic Packaging International
  • Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
  • Installed, adjusted, dismantled, reassembled and removed parts and equipment such as rollers, dies, printing plates and blankets.
  • Operated printing press machines and manually set and adjusted speed, temperature, and ink flow.
  • Performed preventive and regular maintenance on printing press machines and auxiliary equipment.
  • Loaded raw materials into press machines, identifying proper materials and adjusting machine calibrations to achieve proper fit and prevent jams and other processing errors.
  • Cleaned machines between production operations and after shifts, using air hoses, chemical cleaners and pressure washers to prevent buildup and maintain good functioning condition.

SR. BUYER

Graphic Packaging International
10.2003 - 06.2021
  • Accurately outlined terms, conditions, delivery deadlines and pricing in purchase orders.
  • Collaborated with cross-functional teams to meet customer requirements and market demands.
  • Planned and purchased high-value Corrugated cases, special pallets, and production materials.
  • Led sourcing projects to maintain on-time delivery of purchased materials.
  • Worked closely with managers to plan special buys.
  • Researched competitors and sourced new vendors.
  • Documented purchasing activities, inventory reports and department records.
  • Tracked and approved procurement plans and inventory levels.
  • Assessed changes and determined proper courses of action by collaborating with suppliers.

Customer Service Representative

GREAT WESTERN INKS
02.2022 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Portland State University
Portland, OR

High School Diploma -

Benson Polytechnic High School
Portland, OR
06.1999

Skills

  • Product procurement
  • Procurement documentation
  • Supplier negotiations
  • Competitive sourcing
  • Multi-tasking strength
  • Proficient in SAP and AMTECH
  • Computer Skills
  • Attention to Detail
  • Strong Work Ethic
  • Customer Service
  • Critical Thinking
  • Teamwork and Collaboration
  • Problem-Solving
  • Telephone Etiquette
  • Order Processing
  • Inventory Tracking
  • Client Relations
  • Production Scheduling
  • Service Sales
  • Raw materials ordering
  • Strong Problem Solver
  • Professional and mature
  • Excel spreadsheets
  • Supply Restocking
  • Inventory Replenishment
  • Support Services

Languages

Chinese (Cantonese)
Professional Working
Vietnamese
Limited Working

Timeline

Customer Service Representative

GREAT WESTERN INKS
02.2022 - 12.2023

SR. BUYER

Graphic Packaging International
10.2003 - 06.2021

Scheduler

Graphic Packaging International

Press Operator

Graphic Packaging International

Portland State University

High School Diploma -

Benson Polytechnic High School
Stephan Tran