Summary
Overview
Work History
Education
Skills
Timeline
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Stephan Van Holt

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Waiter/Bartender

Great Performances Catering
07.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided service to patrons in private ballrooms with established corporate clients, product launches, non-profit organizations, concerts and weddings.
  • Basic popular cocktails, and specialty drinks requested by clients of the events. setting up , and breaking down the Bar at the end of an event.

Waiter/Bartender

Exquisite Staffing At Cipriani's
08.2016 - 06.2023
  • Enhanced customer satisfaction by providing attentive service and a great attention to detail.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Front Desk Receptionist

The Down Town Association.
11.2012 - 07.2016
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.

Concessions Supervisor

Great Performances Catering
09.2010 - 06.2012
  • Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
  • Streamlined inventory management for accurate stock levels and minimized waste, resulting in cost savings.
  • Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
  • Increased revenue through upselling strategies and effective promotional activities at the concession stand.
  • Collaborated with event organizers to ensure smooth operations during high-traffic events, leading to successful sales outcomes.
  • Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
  • Implemented effective cash handling procedures, reducing discrepancies in daily register counts and minimizing loss.
  • Scheduled staff shifts strategically to accommodate peak times while remaining within labor budget constraints.
  • Boosted teamwork among employees by fostering open communication channels and promoting collaboration on tasks.

Education

Bachelor of Arts - Psychology

SUNY Empire State College
325 Hudson St, New York,NY.
06.2004

Skills

  • Food Inspection
  • Order Management
  • High-Volume Dining
  • Guest Relations Management
  • Food Safety Understanding
  • Sales Techniques
  • Wine Pairing
  • Food Station Setup
  • Order Taking

Timeline

Waiter/Bartender

Great Performances Catering
07.2023 - Current

Waiter/Bartender

Exquisite Staffing At Cipriani's
08.2016 - 06.2023

Front Desk Receptionist

The Down Town Association.
11.2012 - 07.2016

Concessions Supervisor

Great Performances Catering
09.2010 - 06.2012

Bachelor of Arts - Psychology

SUNY Empire State College

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Stephan Van Holt