Stephan Varma
Piscataway,NJ
Summary
Experienced technical support professional with 5+ years of expertise as a detail-oriented server specialist in a large corporate environment. Skilled in diagnosing and resolving issues across a diverse range of devices such as computers, laptops, servers, and artificial intelligence systems. Consistently providing exceptional support to ensure seamless operations for clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
L3 Server Technician
ZT Systems
11.2018 - Current
- Hands on server/network/storage, and AI hardware assembly, installation, testing and integrations
- Travel to customer Data Center for on-site support
- Installation of new application software
- Responsible for handling multiple projects and delivered projects on time before mass production
- CPU stress burn-in testing, Memory stress testing, and HDD stress testing with the use of SMART tool protocol
- Dongling with the use of DediProg/LatticeDiamond of BMC/BIOS/CPLD firmware and reporting analytic data
- Performed troubleshooting on the servers in Linux and Windows environment
- Involved in applying patches, monitor performance, configure Switches
- Provide input and feedback to the System Engineers, Rack Integration team on repairs and troubleshooting procedures.
- Managed 20 incoming servers for automation testing
- Enhanced server performance by conducting regular maintenance and updates.
- Reduced downtime for clients by promptly troubleshooting and resolving server issues.
Quality Control Technician
Customer Engineering Services Inc.
01.2016 - 03.2018
- Performed inspection and testing of Desktop Computers/AIO/Laptops/Servers
- Proficient in Windows environment, 10 Pro, 7 Pro, Office 365
- Research warranty validation specific products to meet manufacture standards & guidelines
- Performed disassembly and reassembly on Kiosk Machines
- Breakdown systems, remove malfunction hardware and install new parts
- Diagnosed software issues, installed computer peripherals for users
- Provide written and verbal technical information to customers
- Communicate with the managers with all products related issues
- Create tickets for all repairs into SAP
- Suggest improvements, Upgrades or other appropriate services
- Maintained an inventory of parts for emergency repairs
- Work in a very fast paced environment working on up to 16 computers at a time
- Performed Windows restore, Windows startup recovery, Re-image PCs
- Responsible for dispatching and logging technical calls to proper support area
- Create new hire user account, Password reset and elevating rights to all users with Active directory.
Maintenance
Royal Coffee NY
03.2014 - 08.2016
- Fabricated parts and piping to complete installations and repair
- Created a hot water boiling system for a coffee class of thirty people
- Installed HVAC systems, general office equipment, and furniture
- Programmed and replaced security system, cabling, cameras and power supplies
- Extensive training and experience with power tools
- Maintained supplies associated with common repairs and order new stocks as needed.
Help Desk Support
Tri-State Dental Supply
05.2014 - 11.2014
- Provided base level IT support to non-technical personnel within the business
- Researched, troubleshoot and resolve complex problems independently
- Installed software, modified and repaired hardware and resolved technical issues
- Used N-able ticketing system to manage and process information.
Distribution Specialist
Paychex Inc.
01.2009 - 07.2014
- Gather and analyze information
- Applying attention to detail customer service skills
- Preparing Outbound Packages In Conjunction
- Operate in high volume while meeting need for service
- Supported assistance in other departments when needed.
Education
Computer Networking and Security -
Anthem Institute
01.2008
High School Diploma -
Piscataway Township High School
Piscataway, NJ01.2008
Skills
- Diagnostic and Repair
- Networking,
- Software Installation
- Microsoft OS
- Customer Service
- Training Support
- Linux
- Hardware Installation
Certification
- Dell 1000 Client Foundations 2017
- Dell 1000 Client Q1 Assessment 2018
- Dell 1000 Client Q2 Assessment 2018
- Dell 1000 Client Q3 Assessment 2017
- Dell 2000 Client 2018
- Dell 2000 Client Q2 Assessment 2018
- Dell 2000 Printers 2016
- Dell 2000 Wyse Thin Client 2017
- Dell EMC 1000 Enterprise Foundations 2018
- Dell EMC Service Basics 2017
Timeline
L3 Server Technician
ZT Systems
11.2018 - Current
Quality Control Technician
Customer Engineering Services Inc.
01.2016 - 03.2018
Help Desk Support
Tri-State Dental Supply
05.2014 - 11.2014
Maintenance
Royal Coffee NY
03.2014 - 08.2016
Distribution Specialist
Paychex Inc.
01.2009 - 07.2014
Computer Networking and Security -
Anthem Institute
High School Diploma -
Piscataway Township High School