Summary
Overview
Work History
Education
Skills
Timeline
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Stephanae Moore

Rocky Mount,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

PNC TELLER LEAD

PNC
05.2022 - Current
  • Coaches, mentors, and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
  • Coaches, mentors, and leads tellers by example in identifying opportunities through meaningful conversations with customers
  • Coaches, mentors, and leads tellers by example with clear communication skills, transaction handling and problem resolution processes
  • Assists the Branch Manager in performance management and new hire selection processes
  • Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Performed daily reconciliation of teller drawer within established limits.
  • Balanced cash drawers on a daily basis.

WELLS FARGO TELLER

WELLS FARGO
05.2019 - 05.2022
  • Serves customers by completing account transactions
  • Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
  • Answers questions in person or on telephone and refers customers to other bank services as necessary
  • Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof
  • Balance vault, TCD Assisting customers with simple transactions ie (updating contact information, replacing debit cards, check orders, etc) Ordering needed supplies Assisting customers with mobile/digital features for their convenience as needed.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Dispatch Specialist

AAA Carolinas
08.2016 - 08.2018
  • Answer inbound phone calls from members in need of emergency road service Respond to customer requests and questions regarding service using established guidelines and procedures Access and/or update member records
  • Assigned orders to drivers based on capacity, availability, and customer requirements.
  • Communicated with customers regarding order status and delivery times.
  • Provided training and coaching for new team members on processes and systems used in the department.
  • Handled customer complaints in a professional manner while resolving any issues quickly and efficiently.

Education

High School Diploma -

Southeast Halifax High School
Halifax, NC
06-2009

some college -

Elizabeth City State University

NASH COMMUNITY COLLEGE

Skills

  • Exceptional customer service
  • Patience and Empathy
  • Relationship building and management
  • Scheduling
  • Inbound and Outbound Calling
  • Microsoft Excel
  • Call triaging
  • Typing proficiency
  • High-energy attitude
  • Customer Relationship Building

Timeline

PNC TELLER LEAD

PNC
05.2022 - Current

WELLS FARGO TELLER

WELLS FARGO
05.2019 - 05.2022

Dispatch Specialist

AAA Carolinas
08.2016 - 08.2018

High School Diploma -

Southeast Halifax High School

some college -

Elizabeth City State University

NASH COMMUNITY COLLEGE

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Stephanae Moore