OMAR B SIMON
4300 NW 6 CT PLANTATION,FL
Summary
Accomplished professional with a strong background in security and customer service, notably at St Moritz Security. Expert in surveillance and patrol operations, coupled with superior customer service skills, fluent in English. Proven track record of enhancing facility safety and customer satisfaction, adept at resolving conflicts with empathy, fostering increased loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
St Moritz Security
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
Polo Ralph Lauren
03.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - NURSING
BROWARD COLLEGE
FORT LAUDERDALE, FL05-2024
High School Diploma -
PLANTATION HIGH SCHOOL
PLANTATION,FL06-2022
Skills
- General security
- Superior customer service
- Surveillance
- Patrol operations
- FLUENT IN ENGLISH
Certification
- Professional Certified Investigator (PCI) - ASIS International.
Timeline
Security Officer
St Moritz Security
05.2023 - Current
Customer Service Representative
Polo Ralph Lauren
03.2022 - 04.2023
Associate of Science - NURSING
BROWARD COLLEGE
High School Diploma -
PLANTATION HIGH SCHOOL
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