Stephane Clark
Warner Robins,Georgia
Summary
Customer Service professional with administrative experience of 17 years seeking employment to enhance my career related skills in an opportunity driven work environment; A professional that values organization, communication, quality assurance, efficiency, and upholding company guidelines and protocols.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
12
12
years of professional experience
Work History
Property Manager
Wilhoit Properties
12.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Dalcor Management
11.2023 - 12.2025
- Perform or provide oversight to a wide variety of supervisory and technical tasks depending on the portfolio composition
- Work in a highly collaborative, team environment with main office staff, maintenance staff, resident outreach, and contractors
- Process new move ins and move outs
- Responsible for managing and communicating unit transfers
- Answer tenant re-certification questions as needed to help ease tenants with transition
- Upon admission, conduct lease orientation to clearly explain all the provisions of the lease, policies, explain maintenance charges, obtain signature, give originals to main office
- Communicate maintenance needs for all buildings, units and grounds and enter into the work order system
- Conduct annual and special unit inspections as well as unit turnarounds and showings
- Investigate and respond to requests or concerns from residents in a timely and efficient manner
- Maintain and submit required reports in a timely manner in compliance with state and federal requirements
- Monitor conduct of residents to ensure compliance with rules, regulations, and lease; maintain written records, and report occupancy violations, disturbances and other infractions
- Regularly check grounds and common areas to ensure there are no safety hazards
- Enforce and process lease violations in accordance with the, responsible for evictions and coordinating with legal counsel in accordance with Dalcor's grievance policy
- Work with Resident Outreach Coordinator and participate in special events and activities as necessary
- Answer questions and assist residents with information on programs or services available to them and/or refers to the appropriate resource or agency and maintain ongoing communication with residents
- Responsible for Rent Collection and issuing late fees
- Distribute notices such as Late Notices, Demand for Rent & Eviction Notices
- Responsible for all Annual, Interim Recertification
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Property Manager
GATEWAY MANAGEMENT COMPANY
04.2021 - 11.2023
- Prepare and manage budgets
- Settling rental rates and negotiate and enforce lease agreements
- Address tenants complaints and inspect vacant units
- Contract and supervise maintenance work
- Collect rent, dealing with late payments, and handling operating expenses
- Maintain records of income, expenses, maintenance work orders, signed leases and complaints
- Preparing reports on the financial performance of the property
- Termination of leases and initiating eviction process
- LITHC knowledge
- HUD and Home knowledge
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Property Manager
Strategic Management Partners
02.2020 - 04.2021
- Prepare and manage budgets
- Settling rental rates and negotiate and enforce lease agreements
- Address tenants complaints and inspect vacant units
- Contract and supervise maintenance work
- Collect rent, dealing with late payments, and handling operating expenses
- Maintain records of income, expenses, maintenance work orders, signed leases and complaints
- Preparing reports on the financial performance of the property
- Termination of leases and initiating eviction process
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Assistant Property Manager
Strategic Management Partners
11.2019 - 01.2020
- Writes and distributes email, correspondence memos, letters, faxes and forms
- Develops and maintains a filing system
- Updates and maintains apartment policies and procedures
- Carries out clerical duties such as filing, typing, copying, binding, scanning etc
- Managed approximately 25 to 40 incoming calls and emails on a daily basis
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Non-Emergency Transporter
TeemerCare LLC
01.2017 - 04.2019
- Received work orders to drive clients to their destination on time
- Assisted clients with entering and exiting the vehicle to ensure safety
- Utilized designated system to report traffic delays to the supervisor while in route
- Inspected vehicles before and after trips to ensure enhancement of company policies'
- Managed approximately 30 incoming calls, emails and faxes per day from potential prospects.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Sales Associate
MetroPCS
01.2016 - 01.2017
- Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service
- Operated cash registers, managed financial transactions, and balanced drawers
- Directed customers to merchandise within the store; Increased in store sales due to superior product knowledge
- Maintained an orderly appearance throughout the sales floor
- Introduced promotions and opportunities to customers to increase purchase amounts
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Teletech Holdings
01.2014 - 01.2016
- Assisted customers with Tax advice-based Turbo Tax products
- Researched pertinent tax data to determine information needed to resolve inquiries
- Performed various functions on a personal computer, i.e
- Various types of software such as Microsoft Suite
- Utilized clerical duties to create, revise, move, edit, retrieve, and copy various correspondence/documents and maintained files
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Southern Regional Technical College
Thomasville, GA06.1994
Diploma - Cosmetolgy
Albany Technical College
Albany, GA11-2013
Skills
- Accounting software
- Supervising experience
- Landlord-tenant law
- Microsoft Word
- Nspire
- Leadership
- Databases
- Clerical Duties
- OneSite
- HUD & HOME Regulations
- Microsoft Excel
- Fair Housing Regulations
- Microsoft Outlook
- LIHTC
- Yardi
- Data Collection/Entry
- Section 8
- Property Leasing
- Maintenance
- Multi-family property management
- Unit vacancies
Timeline
Property Manager
Wilhoit Properties
12.2024 - Current
Property Manager
Dalcor Management
11.2023 - 12.2025
Property Manager
GATEWAY MANAGEMENT COMPANY
04.2021 - 11.2023
Property Manager
Strategic Management Partners
02.2020 - 04.2021
Assistant Property Manager
Strategic Management Partners
11.2019 - 01.2020
Non-Emergency Transporter
TeemerCare LLC
01.2017 - 04.2019
Sales Associate
MetroPCS
01.2016 - 01.2017
Customer Service Representative
Teletech Holdings
01.2014 - 01.2016
High School Diploma -
Southern Regional Technical College
Diploma - Cosmetolgy
Albany Technical College
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