Stephane Jean
Crew Scheduler
NV
Summary
SUMMARY Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Member Service Representative
TTEC, USAA
06.2023 - Current
- Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
- Use effective communication and probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
Senior Segmentation Representative
07.2018 - 01.2023
- Customer focus
- Entered segmentation request data into database and reviewed CT scans for conformity to required protocol
- Created 3D anatomical bone models using specialized software and developed pre-operative surgical plans for robotically assisted total hip and total knee arthroplasty
- Reviewed CT segmentations and surgical plans for accuracy of anatomical landmark selection, and implant sizing and positioning
- Uploaded completed pre-plans to field-based personnel and supported customer inquiries.
Technical Support/Flex Trainer
Kelly Services
10.2016 - 04.2018
- Fielded inbound calls from customers with various questions related to media management and provided first-call resolution
- Located media purchases, answered questions regarding billing concerns, and educated customers on product features
- Accurately logged all interactions in the Contact Management System and resolved user ID and password issues
- Trained new advisors and provided a positive learning environment while encouraging and coaching advisors
- Managed activities and provided a positive company image by delivering courteous, and efficient customer service.
Cashier
Whole Foods Supermarket
01.2014 - 03.2015
- Assisted customers during the checkout process, performed all cash register functions, and bagged groceries
- Worked at the customer service desk on occasion and maintained attractive customer service displays
- Supported the regional customer service vision and ensured a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Assistant Manager
Little Caesars
01.2013 - 01.2014
- Managed controllable costs and created sales with the use of hand-billing, sampling, and suggestive selling
- Supervised restaurant team members and performed inventory counts of all the store's supplies
- Assisted with scheduling staff and completed all daily paperwork neatly and accurately
- Completed daily banking responsibilities, answered telephones, and accurately completed orders.
Education
Business Management
Western Governors University
01.2021 - Current
Skills
Performance managementundefined
Timeline
Member Service Representative
TTEC, USAA
06.2023 - Current
Business Management
Western Governors University
01.2021 - Current
Senior Segmentation Representative
07.2018 - 01.2023
Technical Support/Flex Trainer
Kelly Services
10.2016 - 04.2018
Cashier
Whole Foods Supermarket
01.2014 - 03.2015
Assistant Manager
Little Caesars
01.2013 - 01.2014
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