Stephane Jean
Customer Service Professional
Henderson,NV
Summary
Dedicated and empathetic customer service professional with over 6 years of experience in healthcare, SaaS, and financial service industries. Proven success in high-volume call environments, resolving complex needs with accuracy and care. Skilled in benefit verification, order management, CRM systems, and HIPAA-compliant data handling. Tech-savvy, dependable, and passionate about providing life-sustaining support to patients and customers in fast-paced, remote-first teams. Professional Personal Support Specialist with significant experience in compassionate and effective care. Demonstrates strong skills in patient assistance, daily living activities, and emotional support. Highly collaborative, adaptable, and focused on achieving outstanding results. Known for reliability, empathy, and maintaining high standards in all tasks.
Overview
9
9
years of professional experience
Work History
Customer Success & Personal Support Specialist
Eliable LLC
04.2022 - Current
- Provide comprehensive customer service to healthcare clients, resolving prescription, benefits, and claim issues via phone, email, and portal.
- Accurately process patient documents and manage sensitive data in compliance with privacy regulations.
- Maintain CRM records for 60+ clients, coordinating with pharmacies, insurers, and providers to resolve order holds and payment issues.
- Navigate multiple systems to troubleshoot issues related to copay collections, insurance changes, and prescription updates.
Senior Segmentation Representative (Account Management)
Stryker
07.2018 - 04.2022
- Supported patient-facing and provider accounts in the medical device industry, assisting with benefits validation and reauthorization processes.
- Managed reorders, service complaints, and escalations across multiple states and specialties.
- Used Salesforce to track communication, billing status, and insurance verification for timely resolution of account issues.
- Participated in retention initiatives and collaborated with cross-functional teams to improve patient experience.
Technical Support Representative / Flex Trainer
Kelly Services
10.2016 - 07.2018
- Delivered technical support for healthcare software users, guiding clients through complex setup and troubleshooting steps.
- Trained new support agents on tools, benefits platforms, and documentation protocols.
- Handled up to 70+ inquiries daily, achieving high satisfaction ratings while resolving time-sensitive requests.
Education
Bachelor of Business Administration -
Western Governors University
Skills
Patient-Centered Communication
Timeline
Customer Success & Personal Support Specialist
Eliable LLC
04.2022 - Current
Senior Segmentation Representative (Account Management)
Stryker
07.2018 - 04.2022
Technical Support Representative / Flex Trainer
Kelly Services
10.2016 - 07.2018
Bachelor of Business Administration -
Western Governors University
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