Stephane Martinez
973 Rev James A Polite Ave Apt. 6A Bronx,NY
Overview
6
6
years of professional experience
Work History
Front Desk/Payroll Manager
Sheraton New York Times Square Hotel
06.2022 - Current
- Processed payroll on regular basis for more than 50 employees for the hotel.
- Responded to employee questions and requests Tor information in timely and knowledgeable fashion.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Oversaw the Front office team including (front desk, AYS, bellman) Providing guidance and direction to Team members, including setting performance.
- Create and build an environment that emphasizes motivation and empowerment and teamwork.
Front Desk Supervisor
Sheraton Tribeca New York Hotel
07.2019 - 05.2022
- Resolved service-related problems and documented actions in system.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Checked guests in out of hotel, made reservations and processed payments.
Front Desk Agent
Hotel Riu Plaza New York Times Square
01.2017 - 06.2019
- Covered supervisory shifts when needed.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Science - Sociology
Hunter College
New York, NY05.2019
Associate of Science - Liberal Arts and Science
Mercy College
Dobbs Ferry, NY05.2017
Skills
- Customer Service
- Critical Thinking
- Computer Skills
- Team Building
- Problem-Solving
- Strong Communication
- Highly organized
- Detail-oriented
Languages
Bilingual- Spanish/English
Timeline
Front Desk/Payroll Manager
Sheraton New York Times Square Hotel
06.2022 - Current
Front Desk Supervisor
Sheraton Tribeca New York Hotel
07.2019 - 05.2022
Front Desk Agent
Hotel Riu Plaza New York Times Square
01.2017 - 06.2019
Bachelor of Science - Sociology
Hunter College
Associate of Science - Liberal Arts and Science
Mercy College