Stephane Tjosvold
Evansville,IN
Summary
Experienced professional with a strong background in remote work. Meticulous and outgoing individual excelling in managing employees, resolving client concerns, and delivering exceptional customer experiences. Skilled at understanding and meeting clients' needs while building lasting relationships. Exceptional interpersonal skills enable effective communication of customer behaviors and guidance during purchasing decisions. Proven ability to secure repeat customers by swiftly deescalating situations and ensuring client satisfaction. Natural leader with a track record of training junior staff and leading efficient teams. Demonstrated expertise in generating revenue through successful promotion of company goods and services to clients. Accounting professional with strong analytical and problem-solving skills. Recognized for reliability, adaptability, and effective team collaboration. Proficient in financial reporting, reconciliations, and regulatory compliance. Committed to driving accuracy and efficiency in all accounting processes.
Overview
23
23
years of professional experience
Work History
Accounting Associate
Interstate Parking Company
10.2021 - Current
- Entered Revenue into Geneva
- Prepared monthly reports in NetSuite
- Processed ACH payments
- Completed audits of multiple systems
- Processed invoices in AVID
- Ordered and maintained MIDS with credit card processing company
- Tracked spending and revenue
- Set up new locations in Paris and Geneva
- Completed quarterly MID audits
- Improved Accounting Department processes
- Created training materials
- Trained and mentored new employees
- Completed company credit card use
- Improved Accounting processes
- Reduced spending through audits
- Increased profit by 12% through identifying wasteful spending
Operations Director
Hans' Bakery
10.2019 - 10.2021
- Oversaw company operations and set strategic goals to expand business
- Supervised financial performance and created annual budgets
- Observed daily activities and monitored sales, labor, and food expenses accurately and efficiently
- Ensured seamless operations by providing extensive training to new hires and adhering to state regulations
- Evaluated efficiency of business procedures and implemented improvements where needed
- Ran multiple social media platforms and posted engaging content to spread brand awareness, attract potential clients, and retain existing customers
- Built relationships with clients by encouraging interactions on social media
- Slashed expenditures by 37% by continuously monitoring company costs
- Boosted revenue by 23% through executing innovative marketing campaigns
- Launched successful Artisan Bread line
- Increased wedding orders by 13% after effectively enhancing brand awareness
Marketing Team
Interstate Parking Company
03.2016 - 10.2019
- Nurtured relationships with local businesses to discuss parking options for companies' employees in Interstate Parking Company facilities
- Managed large accounts and partnered with software development unit to meet clients' expectations
- Collaborated with team to develop and implement engaging marketing campaigns to draw prospective clients
- Controlled social media platforms by posting content regularly, engaging with customers online, and swiftly addressing clients with complaints
- Examined each location's revenue and introduced process improvements where needed
- Coordinated new location openings and attended to ad hoc duties
- Increased parking revenue by 113%
- Expanded marketing platforms by 90% and boosted number of potential clients
Executive Assistant
Doug Hoskin
10.2013 - 06.2016
- Assisted Executive with administrative tasks including managing schedules, maintaining QuickBooks, and writing comprehensive letters of intent (LOI)
- Supervised communication related duties by opening and distributing mail and promptly answering calls
- Completed clerical duties such as filing, printing, and photocopying office documents
- Managed commercial leases and paid bills for various important companies
- Controlled Executive's calendar, organizing meetings and sending reminders
- Reduced Executive's office responsibilities by 72% by offering excellent administrative support
- Ensured seamless operations in 12 companies simultaneously and color-coded documentation by company
Customer Service Specialist
Interstate Parking Company
01.2010 - 07.2013
- Responded promptly to customer queries to ensure client satisfaction
- Operated busy phone lines and directed calls to appropriate individuals
- Informed clients of company procedures and available services
- Deescalated multiple situations and collaborated with employees to discuss best solutions for customers' issues
- Completed administrative tasks such as opening and sorting mail and processing parking contracts
- Identified common concerns and informed management
- Respected client confidentially and safely stored individuals' information
- Enhanced new contract numbers by 36%
- Decreased callbacks by 43% by providing outstanding support and swiftly resolving issues
Food & Beverage Manager
St. Croix National Golf Course & Event Center
05.2007 - 11.2010
- Oversaw food and beverage operations and created budgets
- Led employees by allocating tasks and monitoring staff productivity
- Recruited first-class candidates and trained new hires on company processes
- Organized food and beverages for large-scale events and liaised with cost-effective vendors
- Identified customer needs and attended to concerns
- Guaranteed individuals' wellbeing by maintaining and complying to health department and OSHA regulations
- Slashed spending by 42% and raised revenue by 68% through adjusting budgets successfully
- Introduced policies and procedures that reduced waste by 75%
Inpatient Pharmacy Supervisor
Fairview University Medical Center
08.2002 - 05.2007
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Improved operational efficiency by continuously evaluating workflows and implementing process improvements as needed.
- Managed a team of pharmacy technicians, fostering a collaborative work environment that prioritized patient safety.
- Drove continuous improvement efforts within the pharmacy department, regularly reviewing and updating policies and procedures to reflect best practices.
- Conducted regular performance evaluations for staff members, identifying areas of strength and opportunities for development.
- Coordinated continuing education opportunities for the pharmacy team to stay current on industry trends and best practices.
Education
High School Diploma -
North Posey High School
Poseyville, IndianaSkills
- Team Leadership/Training
- Sales & Marketing Strategies
- Revenue Tracking
- Process Improvement
- Account Management
- Auditing
- Accounting software proficiency
- Payment processing
- Accounting and bookkeeping
- Expense tracking
- Microsoft office
- Attention to detail
- Proactive and Self-motivated
- Quickbooks
- Critical thinking
- Information gathering and analysis
- Analytical reasoning
- Financial research
- Handling confidential materials
Languages
English
Native or Bilingual
Timeline
Accounting Associate
Interstate Parking Company
10.2021 - Current
Operations Director
Hans' Bakery
10.2019 - 10.2021
Marketing Team
Interstate Parking Company
03.2016 - 10.2019
Executive Assistant
Doug Hoskin
10.2013 - 06.2016
Customer Service Specialist
Interstate Parking Company
01.2010 - 07.2013
Food & Beverage Manager
St. Croix National Golf Course & Event Center
05.2007 - 11.2010
Inpatient Pharmacy Supervisor
Fairview University Medical Center
08.2002 - 05.2007
High School Diploma -
North Posey High School
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