Stephane Verly
Los Angeles,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
Nelore Grill
08.2022 - 12.2023
- Maintains enthusiasm attitude
- Make suggestions based on guest preferences
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at al times
- Take and serve food/drinks orders
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bar Manager
Musa
04.2021 - 05.2022
- Maintains inventory
- Ensure bar is well-stocked and clean
- Maintains budget and monitors costs
- Oversees planing for special events
- Tracking sales
- Improved customer service rankings by resolving issues quickly and accurately.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
Restaurant Manager
HEAL
03.2019 - 01.2021
- Maintain inventory
- Determines employee's schedules
- Tracks sales
- Maintains drink recipe documentation
- Hires, Trains, Promotes staff
- Strong leadership abilities
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Escola Estadual
Minas Gerais, Brazil11.2012
Skills
- Creativity
- Product knowledge
- Leadership
- Multitasking
- Communication
- Worker Training
- Customer Service
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Restaurant Supervisor
Nelore Grill
08.2022 - 12.2023
Bar Manager
Musa
04.2021 - 05.2022
Restaurant Manager
HEAL
03.2019 - 01.2021
High School Diploma -
Escola Estadual
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