Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanee Cabrera

Rancho Cucamonga,CA

Summary

I am accomplished and determined as well as a diligent professional with years of experience in different positions and I am adaptable to any position of work. I have proven knowledge of customer service aiming to leverage my skills in all that I do to successfully fill my role at any company.

Overview

12
12
years of professional experience

Work History

Server/Food and Beverage Attendant

Yaamava Resort And Casino
01.2022 - 10.2022
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Trained new staff members on company policies and procedures.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided attentive service and proactively assessed guest needs.

Bottle Service Waitress

Apartment 503
09.2021 - 02.2022
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
  • Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.

Receptionist/Insurance Handler/Treatment Coordinator

Upland Dental Care
02.2011 - 09.2021
  • Laid out potential payment plans for patients.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Explained treatment choices to patients and helped determine best options.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Model

E. Mills Production
07.2016 - 12.2019
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Developed growing contacts networks to secure regular work.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.

Marketing Associate

Elsinore Friendly Smiles/ Empire Friendly Smiles
04.2018 - 04.2019
  • Edited website content and database to keep information correct and up-to-date.
  • Developed marketing strategies and resolved problems to drive sales.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Managed social media projects to build reputation and obtain new traffic.
  • Created customized marketing materials to increase product awareness.
  • Collaborated with cross-functional teams to develop and implement strategies.
  • Established and managed relationships with external providers and vendors.

Education

Victor Valley College
Victorville, CA

High School Diploma -

Silverado High School
Victorville, CA
06.2010

Skills

  • Willingness to learn and take on new tasks
  • Ability to work on my own, but will ask for help if needed
  • Reliable
  • Reading Comprehension and computer skills
  • Documentation Skills
  • Organizational Skills
  • Patient Records Management
  • HIPAA Regulations
  • Knowledge of Insurances
  • Appointment Confirmation
  • Scheduling
  • Payment Arrangements and Negotiation
  • Profit Strategies
  • Treatment Documentation
  • Financial Organizing Recordkeeping
  • Exceptional math skills
  • Excellent Customer Service
  • Adaptable and Flexible
  • Hospitality Management
  • Special Requests and Substitutions
  • Customer Interaction
  • Billing and Payment Processing
  • Attentive to every Detail

Timeline

Server/Food and Beverage Attendant

Yaamava Resort And Casino
01.2022 - 10.2022

Bottle Service Waitress

Apartment 503
09.2021 - 02.2022

Marketing Associate

Elsinore Friendly Smiles/ Empire Friendly Smiles
04.2018 - 04.2019

Model

E. Mills Production
07.2016 - 12.2019

Receptionist/Insurance Handler/Treatment Coordinator

Upland Dental Care
02.2011 - 09.2021

Victor Valley College

High School Diploma -

Silverado High School

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Stephanee Cabrera