Stephanee M. Hargett, CAPM

Overseeing day to day operations of a 106 room extended stay hotel located in St. Louis/Forest Park. Responsibilities for this property include:

• Preparing daily financial reporting. Creating and managing property budgets and income Statements. Controlling expenses and flow thru efficiency. Achieved & exceeded budgeted top line and bottom line revenue 2021-2023. Achieved quarterly bonus 4 of 6 quarters.
• Managed AP invoice processing and AR aging processes for ownership and corporate accounting
• Forecasting and Business Planning through sales planning and prospecting while designing sales and revenue strategies and setting goals for growth
• Managed property recruiting, onboarding, training, and development and disciplinary action process
• Hosted job fairs and managed social media sites to increase recruiting visibility
• Created SOPs and policies to improve work quality, create efficiencies and drive improvements. Engaged employees to work productively, collaboratively and develop professionally
• Managed bi-weekly timekeeping and payroll for 30+ staff members
• Maintained employee files and I-9 documentation
• Achieved a 17% increase in AOS score over previous year
• Planned property's charitable giving and outreach initiatives
• Maintaining quality standards and ensuring we pass brand quality audits. Achieved a QA score increase from 76% to 81%
• Carrying out inspections of property and services through documented weekly property walks
• Overseeing hotel building improvements, completed a full property renovation and a Hilton technology refresh
• Deal with contractors and suppliers. ∙Obtaining project bids and reviewing contract work.
• Ensuring compliance with incident reporting, licensing laws, employee labor laws, health, safety and other statutory regulations.
• Achieved scores of 100% for pool inspection and 98% for food safety inspection within my first 60 days
• Implementing and maintaining Covid-19 protocols based on CDC, WHO and local guidance

• Manage all aspects of the daily operations of a 195 room full service hotel in downtown St. Louis. Up to 60hr work weeks.
• Direct Management of 4 department heads and oversight of 68 employees
• 1 of the 3 executive level members on property in charge of establishing the property sales goals, strategies and action plans.
• Provided timely and real time feedback to management and hourly associates on service and operational standards
• Intervened in problem areas to improve workflow and employee performance
• Conducted weekly meetings with department heads to create, execute and monitor departmental action plans, monitor service standards and disseminate property updates and information.
• Identified operational process inefficiencies and recommended necessary improvements.
• Maintained a mentoring spirit and strong working relationships with the staff to create high levels of employee satisfaction

• Scope, develop, and oversee the Rooms Operations Management (FO and HSKP) at one or more hotels during times of transition in leadership, property management or during a new hotel build or acquisition. Multi property oversight.
• Implement HEI Hotels and brand policies, procedures and standards to ensure efficiency, standardization and governance compliance across multiple properties. From 81-800 rooms.
• Interview, hire, train, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of line level, department management, and executive level staff. Management and oversight of 30-460 employees.
• Prepare forecasts and reports to assist in development of room's budget. Maintain flow thru efficiency of P&L and manage spending and procurement for property projects.
• Analyze and anticipate potential areas of risk and opportunity by reviewing and monitoring guest complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction, quality and business operational performance.
• Monitor and evaluate front office/ housekeeping operating systems and equipment to ensure their optimum performance and replacement needs. Forecast future needs for major equipment replacement.
• Develop and implement controls for direct expense management. Utilize labor management tools to schedule and control labor costs.
• Manage property vendor contracts and licenses
• Communicate both verbally and in writing to provide clear direction to staff, executive committee and ownership asset managers across departments
• Assist in daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• 100% regular travel for extended periods of time. Maintain my own travel calendar and company paid travel expenses

• Department head at the Equinox, 195-room Starwood Luxury Collection resort, overseeing Front Desk, PBX Operator, Concierge, Bellstand, Livery, Night Audit, and Gift Shop
• Ensure all Front Office Quality Standards are complied with and are consistently applied at a luxury 5 diamond level
• Managed labor to meet or exceed productivity standards, while providing service levels which consistently place the Equinox in the top three in guest satisfaction scores for the Luxury Collection in North America
• Implemented StarGuest system to track guest preferences, requests and defects; utilize data collected to surprise and delight guests, and pinpoint frequent challenges to proactively find solutions
• Hire, train, coach, and counsel all positions within the Front Office, including supervisors and managers; increased associate satisfaction from 87% to 91% in one year and continuous increase year over year.
• Utilized LLG, Forecasts, P&L, Flow Through reports for expense management and procurement compliance.

∙ Starting position as a Data Specialist in 2004. Promoted to Enrollment Specialist in 2006. Promoted to Assistant Director in 2008

∙ Managed an application pool of 6000+ students applying for freshman, transfer and graduate admissions to the Lebow School of Business from point of application to completed application status

∙ Managed quality control reports for the data integrity of 65,000+ applicants

∙ Extensive knowledge of the University's structure, academic offerings, and policies

∙ Comprehensive use of excel to manage and analyze data, create reporting to provide to executive leadership team.

Sofitel Hotel, Equinox, Luxury Collection Resort and The Inns at Equinox (Complexed),  Sheraton Crystal City, Westin Crystal City, Le Meridian Arlington, Sheraton Austin, Westin Tampa Harbor Island, Crescent Court Dallas, Highland Dallas Curio, Pullman Redwood City, Inn at Rancho Santa Fe, Westin La Paloma, La Posada de Sante Fe, Sirata Beach Resort, Conrad Miami, Renaissance Ft. Lauderdale, Westin Waltham, Embassy Suites Chevy Chase, Hotel Avalon, Sheraton Atlanta, Westin Buckhead, The Whitley, Luxury Collection, The Gwen, Luxury Collection, Monterey Tides, Hilton St. Louis, Embassy Suites Philadelphia, Westin Cincinnati, Westin Grand Central, Sheraton Music City, Westin New Orleans, Astor Crown Plaza, The Alexandrian and The Morrison House (Complexed), The Brown Palace and Holiday Inn Express (Complexed), Sheraton Austin