Stephan Gbaguidi
Director Of External Affiars
Queens,NY
Summary
Enthusiastic Director of External Affairs eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems and improving customer satisfaction. Decisive and confident with great verbal and written communication skills. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Director of External Affairs
NYS Assemblywoman Alicia Hyndman
Springfield Gardens, New York
04.2021 - Current
- Oversaw social media presence and aligned posts to include branding and trending ideas while coordinating photo assignments for newsletters and media outreach.
- Fostered positive relationships with government agencies, non profits organizations, and community stake holders.
- Managed media relations, fundraising, communications and government relations.
- Oversaw teams of 20-30 professionals during fundraising and office events.
- Drafted quotes for Elected official and advised on media talking points
- Identified issues, analyzed information and provided solutions to problems.
- Increased Constituent satisfaction by resolving city and state issues.
- Supervised work of intern employees to keep on task for timely completion
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Administrative Assistant
NYS Assemblywoman Alicia Hyndman
Springfield Gardens, NY
08.2018 - 04.2021
- Used Microsoft Word and other software tools to create documents and other communications.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for Elected officials offices and various lobbyist firms.
- Input data in CRM to create updated status reports for quick reference of constituent complaints.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
Mobile Sales Specialist
T-Mobile
Garden City, NY
06.2017 - 05.2018
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Built customer loyalty and retention by delivering excellent customer service.
- Increased monthly sales 10% by recommending seasonal buy one get one sales, rebates and limited time offers
Education
Bachelor of Science - Criminal Justice
SUNY Oneonta
Oneonta, NY 08.2014 - 05.2016
Associate of Science - Criminal Justice
Nassau Community College
Garden City, NY 08.2011 - 05.2014
Skills
Staff Management
Communication planning
Data management
Presentation Skills
Leadership
Fundraising
Customer service
Strategic planning
Social media coordination
Written Communication
Multitasking abilities
Computer skills
Teamwork
Mac and Windows software proficiency
Clerical
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Director of External Affairs
NYS Assemblywoman Alicia Hyndman
04.2021 - Current
Administrative Assistant
NYS Assemblywoman Alicia Hyndman
08.2018 - 04.2021
Mobile Sales Specialist
T-Mobile
06.2017 - 05.2018
Bachelor of Science - Criminal Justice
SUNY Oneonta
08.2014 - 05.2016
Associate of Science - Criminal Justice
Nassau Community College
08.2011 - 05.2014