Stephanhi Klint
Foster City,CA
Summary
I am a long time resident of the County and love to contribute to my community. My interest in employment with the County is to be in a role where I can make positive change to our region. I have a background of 15+ year in management of large residential complexes would be a great fit for the role of Administrative Assistant II.
Overview
16
16
years of professional experience
Work History
Assistant Property Manager
Greystar Property Management
01.2021 - 02.2024
- Managed 188 unit residential property.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Compiled financial data to comply with budget.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Handled tenant complaints promptly and appropriately, calling in Maintenance Tech Team and other support services.
- Escalated major issues to property manager for immediate remediation.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Posted policies and rules in common areas for tenant review.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
Apartment Leasing Consultant
Equity Residential
07.2020 - 01.2021
- Managed 510 unit residential property.
- Toured property with prospective tenants and provided wealth of information in regard to its key features.
- Validated rental eligibility by using Equity's verification process.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified tenant incomes and other information before accepting lease applications.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
- Invited prospects to fill out application upon completion of property tour.
Residential Property Manager
Woodmont Real Estate Services
11.2007 - 01.2015
- Water's Edge, Sand Cove, SeaPointe & Cypress Pointe Apartments managed by WRES
- Responsible for the overall operation and performance of the Property
- Ensured properties were complying with safety standards and regulations
- Managed monthly and yearly budgets
- Working Proficiency Prepared Weekly, Monthly and Yearly Reports
- Negotiated with contractors, vendors etc. for best rates/quotes
- Collected and processed tenant rent checks and service 3 Day Notices
- Managed staff from two properties and worked closely with maintenance team to encourage employee development and promoted teamwork
- Traveled 40% of time between the 2 properties
- Monitored and was responsible for exterior and interior renovations projects
- Responsible for the properties physical appearance, conducted weekly landscape inspections and monitored vendor's work
- Contact: HR WRES - Upon Request
Education
Bachelor of Arts - International Business Management
College
Copenhagen06.2005
Skills
- Ability to work under pressure
- Able to adapt to new work environments
- Provide excellent customer service
- Problem solving skill
- Professional
- Flexible
- Fast-Learner
- Self-Motivated
- Team player
- Multi-lingual (Danish, English, Vietnamese)
- Leasing and sales
- MRI experience
- Yieldstar/RealPage experience
- PC/Word/Excel proficient
Timeline
Assistant Property Manager
Greystar Property Management
01.2021 - 02.2024
Apartment Leasing Consultant
Equity Residential
07.2020 - 01.2021
Residential Property Manager
Woodmont Real Estate Services
11.2007 - 01.2015
Bachelor of Arts - International Business Management
College
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