Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephani Burton

Fredericksburg,VA

Summary

Accomplished Customer Service Representative at GEICO with a proven track record in managing high-stress situations and enhancing customer loyalty through exceptional service and empathy. Skilled in active listening and critical thinking, adept at Microsoft Office Suite, and experienced in maintaining over 90% customer satisfaction rates. Demonstrates strong problem-solving abilities and a commitment to professional growth.

Overview

3
3
years of professional experience

Work History

Auto Service Advisor

GEICO, Government Employees Insurance
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Lead Teacher

Red Apple School
07.2021 - 07.2022
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.

Customer Support Specialist

Alorica
01.2021 - 01.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Served customer account and technical needs across 80-90+ daily calls, consistently meeting productivity and quality targets.

Customer Service Representative

William Sonoma Call Center
03.2021 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

History And Philosophy of Science And Technology

Grambling State University
Grambling, LA
05.1999

Skills

  • Strong customer service
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Microsoft Office Suite
  • Data Entry

Timeline

Auto Service Advisor

GEICO, Government Employees Insurance
12.2023 - Current

Lead Teacher

Red Apple School
07.2021 - 07.2022

Customer Service Representative

William Sonoma Call Center
03.2021 - 09.2021

Customer Support Specialist

Alorica
01.2021 - 01.2022

History And Philosophy of Science And Technology

Grambling State University

Similar Profiles

CREATE PROFILE
Stephani Burton