Stephani Harrell
Nahunta,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations. Excels in customer service and problem-solving, significantly improving store efficiency. Skilled in POS systems and cash management, adept at fostering positive client relations through effective communication and conflict resolution. Achieves goals with a focus on results, demonstrating both hard and soft skills in fast-paced environments. Talented and motivated individual looking to provide high quality service while expanding career knowledge.
Overview
6
6
years of professional experience
Work History
Store-manager
The Crest Cafe And Shoppe
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Kitchen Manager
Deja Brew Cafe
08.2023 - 03.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff responsibilities.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Provided custom cake and pastry orders for events and caterings
Store Associate
Main Street Bottle Shop
08.2021 - 08.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Pastry Prep Cook
Reid's Apothecary
09.2020 - 07.2021
- Scaled out and mixed ingredients according to recipes and procedures.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Collaborated with other cooks to create innovative dishes that received positive feedback from patrons.
- Managed food storage areas properly to maintain freshness and prevent cross-contamination between raw and cooked items.
Client Experience Specialist
Richland Rum
02.2020 - 09.2020
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
- Implemented effective communication strategies to keep clients informed during service delivery processes.
- Managed numerous accounts simultaneously while maintaining excellent organizational skills.
- Assisted sales with product research, pricing and lead time information.
- Collaborated with cross-functional teams to ensure seamless client experience throughout all touchpoints.
- Prepared detailed reports on client interactions, identifying trends and opportunities for improvement within the organization''s service offerings.
- Organized client events and workshops, fostering a sense of community among customers and promoting brand awareness.
- Maintained up-to-date knowledge on industry trends and competitor activity in order to better serve clients.
- Provided tours with information on the historical and daily production of the distillery.
- Assisted sales teams in upselling or cross-selling additional services based on deep understanding of individual client needs.
Assistant Property Manager
S & S Apartments
03.2018 - 01.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Provided cleaning services for tenants moving in or out.
Cashier
BC Designs
01.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Designed signage and displays for the storefront.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Early Childhood Education
Okefenokee Technical Institute
Waycross, GA05.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Cash Management
- POS Systems
- Goals and performance
- Effective Communications
- Verbal and written communication
- Hospitality service expertise
- Payment Collection
References
Chelsea Howell, Former manager at S&S Apartments and BC Designs, 912-223-3565
Kristina Shannon, Former manager at Reid's Apothecary, 912-506-7139
Tanya Causey, Former co-worker at Deja Brew Cafe and Carter's Fried Chicken (not listed), 912-282-7732
Marie Knecht, personal client, 813-436-7594
Erin Jackson, personal client, 404-661-1672
Timeline
Store-manager
The Crest Cafe And Shoppe
05.2024 - Current
Kitchen Manager
Deja Brew Cafe
08.2023 - 03.2024
Store Associate
Main Street Bottle Shop
08.2021 - 08.2023
Pastry Prep Cook
Reid's Apothecary
09.2020 - 07.2021
Client Experience Specialist
Richland Rum
02.2020 - 09.2020
Assistant Property Manager
S & S Apartments
03.2018 - 01.2020
Cashier
BC Designs
01.2018 - 09.2019
No Degree - Early Childhood Education
Okefenokee Technical Institute
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