Stephanie Hascall
Corunna
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at ADS- Advanced Drainage Systems. Proficient in Microsoft Office Suite and skilled in effective communication, I excel at managing multiple tasks while enhancing team morale and ensuring operational efficiency. Committed to delivering exceptional service and fostering positive client relationships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Freight Administrator
ADS- Advanced Drainage Systems
Owosso
07.2022 - Current
- I am responsible for working with all of our freight drivers' paperwork. Including their payroll, delivery paperwork, keeping records, and filing billing paperwork. I also create PO's within the company as well as keeping track of maintenance needed on any of our freight trucks/trailers.
- An interesting bonus to this position is that I decorate the office for various holidays and get togethers!
- I am part of our Employee Welfare Committee, which provides staff lunches, staff and family outings, anything that gives us a chance to give back to our employees to keep morale high.
Administrative Assistant
Steiner Tractor Parts
Lennon
07.2020 - 07.2022
- My position was created because I possessed the needed skills. I assisted the CSR's and customers with returns, technical, or special ordering needs. I switched gears all day being in multiple situations at one time and was able to keep track of customer accounts and prompt communication, all with a positive attitude.
- Performed administrative duties such as faxing, filing, scheduling and placing orders
- Maintained the reception area
- Maintained Customer records
- Assisted in answering Customers questions
Custodian
Edustaff
Corunna
03.2020 - 07.2020
- General cleaning duties: sweeping, mopping, and gather trash from the entire building. However, the day I began is when we went into lockdown with Covid. So, I then joined all of the other male employees and began working on summer tasks. I worked in the yard, cleaned all of the lunch tables thoroughly (scrubbing gum off of them), clean and scrub all lockers and remove any tape, stickers, or marker. We refinished the floors throughout the school also.
Housekeeping
SENIOR CITIZENS
Durand
01.2015 - 04.2020
- Many of my cleaning clients were Senior Citizens that couldn't perform harder jobs included in house upkeep. My general duties were sweeping, mopping, vacuuming, dusting, changing bed sheets, cleaning bathrooms, scrubbing refrigerators, anything that they may need me to do at that time.
Customer Service Representative
Walmart
Owosso
10.2019 - 03.2020
- I was assigned to the electronic department which was very fitting for me. I assisted customers in locating products, gained knowledge in all products offered in my department, stocking items throughout the day, changing signage and pricing information, assisting customers on the phone, taking cash payments as well as credit and gift cards.
Account Manager/Customer Service Representative
CIS Insurance Agency Inc
Flushing
08.2019 - 10.2019
- Responsibilities included, but not limited to, answering a multi line phone system, taking detailed messages, working with Outlook, ACS system for home and auto insurance quotes, learning seven different insurance companies, their websites, their products and coverages, asking specific questions to ensure correct coverages, taking payments over the phone and in person, answering clients questions about their policies and coverages.
Receptionist
Durand Senior Center/Shiawassee Council On Aging
Durand
01.2013 - 08.2019
- Responsibilities included, but not limited to, answering a multi phone line system, setting appointments with various representatives, working with Microsoft Word, Excel, and Google Docs. Managing daily finances, greeting and assisting the seniors, handling disgruntled clients professionally, taking daily logs, record keeping, keeping updated lists of community resources, multitasking, communicating with the kitchen staff as well as home delivered meal drivers about home bound clients.
Receptionist
Owosso Memorial Hospital
Owosso
11.2011 - 01.2012
- I was a volunteer here while I was in college.
- Responsibilities included greeting patients, giving proper directions to areas of the hospital, answering a multi line phone system, assisting patients to vehicles after procedures, taking thorough messages.
Customer Service Representative/Telemarketer/Waitress
See Description
Flint
01.1999 - 01.2005
- I have held all three of these positions in the time period of 1999-2005.
- Bill Knapps, Scooters Bar and Grill, Apollos Coney Island, 206 Bar, and Rancho Grande: Waitress.
- I have also worked in sales through Panorama Video, David's Bridal, and California Dreaming Tanning Salon.
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Booked appointments
- Managed customer accounts
- Handled billing issues and order inquiries
- Operated the cash drawer
- Took inventory
Education
Certificate - Sterile Processing
Baker College
Flint, MI05.2012
High school or equivalent - College Prep
Kearsley High School
Flint, MI05.1998
Skills
- Microsoft Office Suite
- Google Docs
- Retail sales and telemarketing
- Excel proficiency
- Time management
- Office administration
- Hospitality services
- Account management
- Multi-line phone systems
- Data entry and filing
- Phone etiquette and customer service
- Help desk support
- Housekeeping and cleaning
- Cold calling techniques
- Word processing skills
- Effective communication
- Microsoft PowerPoint proficiency
- Technical support expertise
- Cash handling and register operations
- Live chat assistance
Certification
Sterile Processing Technician, 05/12, Present
Affiliations
- Organize and manage events at car shows
- Competitive
- Raising money for charity
Accomplishments
- Gold standard for events I host
- I have won over 50 titles in 13 years
References
References available upon request.
Timeline
Freight Administrator
ADS- Advanced Drainage Systems
07.2022 - Current
Administrative Assistant
Steiner Tractor Parts
07.2020 - 07.2022
Custodian
Edustaff
03.2020 - 07.2020
Customer Service Representative
Walmart
10.2019 - 03.2020
Account Manager/Customer Service Representative
CIS Insurance Agency Inc
08.2019 - 10.2019
Housekeeping
SENIOR CITIZENS
01.2015 - 04.2020
Receptionist
Durand Senior Center/Shiawassee Council On Aging
01.2013 - 08.2019
Receptionist
Owosso Memorial Hospital
11.2011 - 01.2012
Customer Service Representative/Telemarketer/Waitress
See Description
01.1999 - 01.2005
Certificate - Sterile Processing
Baker College
High school or equivalent - College Prep
Kearsley High School
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