Stephani Howard
Renton,WA
Summary
Organized and highly motivated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
European Wax Center
09.2023 - 02.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Crew Member
Burger King
12.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Guest Service Associate
Inspa
03.2021 - 08.2022
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Selling memberships, products and packages to meet monthly goals.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Conducted regular inventory audits to maintain adequate supplies for guest needs and efficient operations.
Education
GED -
Green River Community College
Auburn, WA06.2022
Skills
- Patience and composure
- Complaint Handling
- Payment Processing
- Check-in and Check-out Procedures
- Customer Service
- Detail Oriented
Timeline
Guest Service Associate
European Wax Center
09.2023 - 02.2024
Crew Member
Burger King
12.2022 - 04.2023
Guest Service Associate
Inspa
03.2021 - 08.2022
GED -
Green River Community College
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